Service Client jobs in United Kingdom

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

The Project Manager will take full ownership and control of multiple projects, delivering Clinisys solutions to Healthcare Customers within the UK, including both NHS and private sector clients. You will be responsible for managing the complete lifecycle of each project from initiation through to closure, ensuring delivery in accordance with Clinisys UK delivery methods, contractual obligations, and agreed budgets. The role encompasses all aspects of project, risk, financial, commercial, and business management with a focus on ensuring customer satisfaction and successful implementation of products from the Clinisys portfolio.

• Work with and follow the guidance of the Programme Manager.
• Provide effective leadership, project planning, scheduling, monitoring, and control of all aspects of multiple projects & work streams.
• Undertake project management, risk management, financial management, contractual & commercial management and provide ownership, direction and leadership for the entire project life cycle in accordance with the contractual requirements from Bid to Completion.
• Maintain all project documentation in accordance with the Clinisys Delivery Method.
• Provide regular status reports identifying accomplishments, risks, issues, milestones against the baseline plan together with forecasts.
• Hold and attend regular internal and customer project meetings.
• Direct, motivate & manage resources, colleagues, third parties, clients to ensure solution delivery, software deployment, bespoke development & integration are inline, completed on time, to the specified cost, quality and performance criteria as planned.
• Communicate effectively with all stakeholders.
• Attend or organise attendance of agreed meetings with Clients which on occasion may require travel.
• Exercise effective foresight, commercial, risk awareness & resolution at all times during a project.
• Ensure contract acceptance and sign off by the customer.
• Accept hand over from the sales team to commence project initiation in accordance with the Clinisys Delivery Method.
• Deliver project hand over to the support team in accordance with the Clinisys Delivery Method.
• Coordinate activities between Clinisys and third parties as required within the scope of the project.
• Facilitate quality activities of the project and delivery team.
• Progress personal development and encourage the development of other staff members.
• Behave as a role model: for delivering results; for enthusiasm and enjoyment of your work; for teamwork; for coaching and mentoring of colleagues and team members and for professional standards of behaviour.
• Contribute to the team spirit within the company and actively promote a customer‑oriented approach.
• Perform other related duties as required or assigned.
• Participate in cross‑functional projects.

• Strong project management skills delivering solutions to the UK Health sector.
• Excellent project, business, client & commercial management skills & exposure.
• Strong exposure and ownership of engagement, planning, delivery, fiscal, risk, client, business & commercial management.
• Excellent solution deployment, software customisation (bespoke), integration & delivery skills.
• Strong agility & foresight, risk management and ability to take initiative toward project completion.
• Knowledge of MS Project.
• An understanding of how to practically use PRINCE2.
• Understanding of other project management methodologies.
• A team motivator, project driver and track record of delivery to budget, time & quality.
• Ability and willingness to work independently.
• Excellent customer service & client management skills.
• Ability to prioritise and work on multiple projects.
• Ability to create and deliver executive‑level summary reports and presentations.
• Verbal and written communication skills; including communicating with technical and non‑technical clients and staff at all organisational levels.

• Bachelor's degree.
• Moderate experience in a project management environment.
• Moderate experience within an IT or software provider organisation.
• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

As part of our onboarding process, all new employees will be required to attend or travel to the office on their first day of employment. This requirement is essential for onboarding activities, including identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Employment type: Full‑time. Remote status: Fully remote.