Service Client à Grande-Bretagne

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

The primary role of the Manager, Systems Engineering is responsible for leading a team of system engineers in the design, implementation, and maintenance of hardware, software, complex systems and infrastructure. This role ensures the alignment of systems with the organization’s strategic objectives, delivers high-quality technical solutions, and supports continuous improvement initiatives. Additionally, this position will require a deep understanding of both technical and managerial aspects to ensure that all tasks are delivered on time, within budget, and meets the highest quality standard. The Manager, Systems Engineering will regularly engage with clients to understand requirements, provide technical expertise, and ensure that systems solutions needs are met. This role involves building and maintain strong client relationships, addressing concerns promptly, managing commercial actions and delivering exceptional service to enhance client satisfaction and trust.

• Be a collaborative, active and positive member of the EMEA Operations team who operates in alignment with Verra Mobilities Values.
• Team Leadership and Development Lead, Mentor, and Develop a high performing team of systems engineers. Foster a collaborative, innovative, and inclusive team culture. Conduct regular coaching and performance reviews and provide constructive feedback.
• Technical Oversight and Support Oversee the design, implementation, and maintenance of hardware, software, complex systems and infrastructure. Provide technical guidance and support project execution and problem solving. Ensure adherence to best practices, industry standards, and company policies.
• Task Management Plan, initiative, and manage tasks from inception to completion. Allocate resources effectively and ensure tasks are completed on time, within scope, and within budget. Collaborate with cross function teams to align tasks with business objectives.
• Quality Assurance and Compliance Develop and implement rigorous quality assurance processes to ensure system reliability and performance. Ensure compliance with industry regulations, standards, and internal policies. Conduct regular audits and reviews to identify areas of improvement. Maintain configuration management records and audit systems for configuration compliance. Create robust and resilient processes.
• Client Interaction and Relationship Management Engage with clients to understand their needs, provide technical expertise, and ensure successful delivery. Build and maintain strong client relationships to foster trust and satisfaction. Address client concerns and feedback promptly and effectively. Seek out additional revenue with clients and manage accurate invoicing to clients.
• Innovation and Continuous Improvement Promote a culture of continuous improvement within the engineering team. Identify and implement new technologies, tools, and methodologies to enhance system performance and efficiency. Encourage and support innovation in system design and problem solving.
• Stakeholder Communication Serve as primary point of contact for internal stakeholders on system engineering matters. Communicate task status, risks, and successes to senior management, and other stakeholders. Develop and deliver technical presentations and reports to stakeholder, as needed.
• Ensure all company property, are handled with respect, and maintained appropriately.
• Adhere to all Verra Mobility policies, standards, processes, procedures, and guidelines.
• Other duties as assigned.

• A diploma level qualification in a technology and / or computer field, or equivalent industry experience.
• Experience in managing people and performance.
• Minimum of Five (5) years of experience in a Systems and / or Computer Technology based role.
• Advanced experience in supporting technical IT services.
• Strong knowledge of working with MS Operating Systems and Applications.
• Carry out routine planned maintenance activities of Verra Mobility’s maintained systems.
• Have moderate Skills & Performance scores across the 3 Aptitude & Interpersonal areas of the Ops Team – Work & Team Attitude, Customer Facing Performance & Aptitude for personal development.
• Highways technology and / or speed enforcement experience.
• A current, valid and unrestricted driver’s license.
• A current and valid passport for work related travel.
• Capable of successfully passing and maintaining role specific background checks including Driver History, Criminal History and Pre-Employment Medical examination (including Drug and Alcohol testing) where required.
• Capable of attaining required certification and completing require training for the role and work being completed.

• Motivated and self-direct to deliver work packages / tasks to required cost, schedule and quality.
• Show initiative in all work-related circumstances.
• Outcome oriented and capable of meeting deadlines.
• Work on a wide variety of tasks with minimal direction.
• A naturally curious and analytical individual, capable of complex problem solving.
• Able to conduct your work with a safety-first mindset.
• Adaptable, flexible, and willing to embrace constant change.
• A passionate advocate for the customer.
• Able to communicate, build relationships and collaborate with a diverse range and level of stakeholders.
• Foster the Verra Mobility and EMEA Operations Team culture.

• Prolonged periods of sitting at a desk and working on a computer.
• Regular use of office equipment, such as computers, printers, and telephones.
• Occasional standing, walking, bending, and reaching within the office.
• Carrying and transporting lightweight equipment or documents up to 5KG in single hand and up to 10kg total.
• Periodic travel to client sites, company locations, or industry events, which may require extended periods of driving or flying.

• Percentage of tasks completed on time and within budget.
• Adherence to task timelines and milestones.
• Number of successful task completions
• System uptime and availability metrics.
• Configuration management audit results of systems.
• Mean time to resolution (MTTR) for system issues.
• Number and severity of system outages and incidents.
• Employee Satisfaction and engagement scores.
• Team productivity and efficiency metrics.
• Rate of staff retention and turnover
• Number of professional development and training sessions completed.
• Number of quality assurance audits passed.
• Compliance with industry standards and regulatory requirements
• Number of defects or issues identified during quality checks.
• Number of process improvements initiatives implemented.
• Adoption rate of new technologies and methodologies.
• Amount of cost savings or efficiency gains achieved through innovation.
• Client satisfaction and feedback.
• Number of clients complaints and their resolution times.
• Frequency and quality of communication with stakeholders.
• Stakeholder satisfaction with project updates and outcomes.

• Actively engage in conversations regarding WHS, including providing potential improvements to reduce WHS risks.
• Understand and adhere to the requirements of the WHS management system.
• Immediately communicate and report hazards and incidents.
• Comply with individual Health and Safety legislative responsibilities by : Reporting all hazards, incidents and injuries immediately. Reporting Fit for Work. Protecting own safety and health and not adversely affecting health and safety of others. Understanding individual environmental responsibilities and be held accountable for actions. Reporting all environmental incidents immediately

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values :

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.