Client Service Manager

Siemens Mobility; Plymouth; On-site; GBP 40,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Client Service Manager to oversee service agreements, ensuring profitability and customer satisfaction. This role involves managing accounts, developing strategies to meet customer goals, and maintaining strong relationships. Basic qualifications include experience in the Building Technology industry and strong customer service skills. The position offers a competitive salary range of $55,264 – $94,738 annually, depending on experience.

Benefits

Health and wellness benefits

Competitive pay

Qualifications

• Experience in the Building Technology industry.
• Knowledge of Fire Alarm or Fire Sprinkler Systems.
• Must be 21 years or older with a valid driver’s license.

Responsibilities

• Manage service agreement accounts to meet financial targets.
• Develop strategies to achieve customer goals through services.
• Lead quality assurance activities for service agreement renewals.

Skills

Customer service skills

Communication

Organizational skills

Education

High school diploma or state-recognized GED

Associate degree or bachelor’s degree

Tools

Microsoft Office

Job description

Overview

Here at Siemens, we take pride in enabling sustainable progress through technology. We empower customers by combining the real and digital worlds to improve how we live, work, and move today and for the next generation. We strive to put our people first, with a global, diverse team ready to support you and challenge you to grow in new ways.

Our Smart Buildings help create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating places that improve people’s lives.

Transform the everyday with us!

Responsibilities

As a Client Service Manager, you will manage a portfolio of service agreements, be responsible for the profitability of these agreements, and ensure financial performance and customer satisfaction. You’ll work directly with the customer to develop trusted-advisor relationships and recommend services and solutions.

• Manage assigned service agreement accounts, driving toward financial targets and outstanding customer satisfaction and retention
• Balance time between on-site customer interactions and back-office responsibilities
• Develop account strategies to achieve the customer’s business goals, leveraging the company’s service and product portfolio
• Develop service delivery plans with the customer to define the scope of work for service agreements
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
• Participate in developing a master schedule to deliver service for all customers in the service area and lead quality assurance activities that support service agreement renewals
• Maintain excellent organizational and interpersonal skills

Qualifications

Basic Qualifications:

• On-the-job experience working within the Building Technology industry
• Engineering Fire Alarm Systems or Fire Sprinkler Systems
• Project management experience within the Building Technology industry, preferably involving engineering, installation, or coordination of Fire Alarm or Fire Sprinkler Systems
• Strong customer service skills with the ability to communicate clearly, resolve issues promptly, and maintain positive client relationships
• High school diploma or state-recognized GED
• Experience with Microsoft Office and business software systems
• Must be 21 years of age and possess a valid driver’s license with limited violations; must meet eligibility requirements to participate in Siemens’ fleet vehicle program
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

• Associate degree from a two-year/technical college or bachelor’s degree
• Demonstrated experience in the building technology industry

Ready to create your own journey?

Join us today!

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From resource-efficient factories and resilient supply chains to smarter buildings and grids, we create technology with purpose that adds real value for customers.

Equity and Inclusion

We value your unique identity and perspective. We are committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.

We also include related tags and context relevant to HVAC controls, building controls, programming, and related technologies as part of the broader job description.

What you’ll benefit from

Siemens offers a variety of health and wellness benefits. Details are available here: https://www.benefitsquickstart.com/siemens/index.html

Pay and Equal Opportunity

The pay range for this position is $55,264 – $94,738 annually with a target incentive of 5% of base salary. The actual offer may be higher or lower based on budget and candidate experience, knowledge, skills, qualifications, and location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, or other categories protected by law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application or participating in the selection process, please contact the AskHR team.

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Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.