Customer Service Advisor

Michael Page (UK); Chatham; On-site; GBP 26,000 - 30,000; Full time

Job summary

A well-established organisation in the property sector is seeking a Customer Service Advisor in Chatham. The role involves delivering excellent customer service, resolving inquiries promptly, and maintaining accurate records. Candidates should have experience in customer service and strong communication skills. This position offers a competitive salary of £26,000 to £30,000 GBP, opportunities for career development, and a supportive work environment.

Benefits

Competitive salary

Career development opportunities

Supportive work environment

Qualifications

• Experience in a customer service advisor or client-facing role, ideally in property.
• Able to use computer systems effectively and maintain records.
• Calmly handle challenging situations with problem-solving skills.

Responsibilities

• Deliver exceptional customer service to resolve inquiries.
• Communicate effectively via phone, email, and other channels.
• Maintain accurate records of customer interactions.
• Handle complaints and escalate issues when necessary.
• Support the team and contribute to process improvements.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Organisational skills

Job description

• 12 months maternity cover
• Excellent company benefits

About Our Client

Our client is a well-established organisation in the property sector, known for their commitment to providing exceptional customer services. They focus on delivering tailored solutions to meet their clients' needs.

Job Description

• Deliver outstanding customer service, ensuring all queries are resolved promptly and professionally.
• Communicate effectively with customers via phone, email, and other channels.
• Maintain accurate records of customer interactions and update systems accordingly.
• Handle complaints and escalate issues when necessary to ensure customer satisfaction.
• Provide support to the wider team and contribute to process improvements.
• Assist with administrative tasks related to customer service operations.
• Ensure compliance with company policies and industry regulations.
• Proactively identify opportunities to enhance the customer experience.

The Successful Applicant

A successful Customer Service Advisor should have:

• Previous experience in a customer service advisor or client-facing role, ideally within the property industry.
• Strong communication and interpersonal skills with a customer-focused approach.
• Proficiency in using computer systems and maintaining accurate records.
• Problem-solving skills and the ability to handle challenging situations calmly.
• A proactive attitude with excellent organisational abilities.

What's on Offer

• Competitive salary ranging from £26,000 to £30,000 GBP.
• Opportunity to work in a, well-established organisation within the property industry.
• Supportive and professional work environment.
• Potential for further career development and training.

If you are ready to take on an exciting role in Chatham and contribute to a high-performing team, we encourage you to apply now!