Service Adviser jobs in Regno Unito

• Opportunity to join the company thriving on growth.
• Local role based in Southampton

About Our Client

Our client is a dynamic and growing fuel distribution company with its head office based in Southampton. As part of a larger European group, the company combines the strength and stability of a major corporate with the agility and innovation of a medium-sized business. They are committed to fostering a customer-centric culture and developing teams who are passionate about delivering excellent service.

Job Description

The key responsibilities for the Customer Service Sales Advisor role are:

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  Respond to customer calls and emails promptly and professionally, meeting agreed service level targets
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  Accurately process customer orders and follow up to ensure expectations are met
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  Work closely with Account Managers and Business Development Managers to support promotional campaigns
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  Achieve and exceed agreed sales targets through inbound and outbound calls
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  Maintain customer records and activity logs in the company's CRM system
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  Identify opportunities to re-engage non-trading customers
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  Collaborate with internal departments to ensure a smooth customer journey
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  Continuously contribute to improvements in service quality and operational processes
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  Represent the voice of the customer within the business

The Successful Applicant

The successful candidate for the Customer Service Sales Advisor role is someone with the following:

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  Previous experience in a customer service or sales-based role
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  Proven ability to meet or exceed performance targets
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  Strong communication and interpersonal skills with the ability to influence and negotiate
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  Self-motivated, reliable, and enthusiastic
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  Able to work independently and manage multiple priorities in a fast-paced environment
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  Proficient in Microsoft Office and CRM systems
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  High attention to detail and commitment to delivering quality service
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  Comfortable working in a collaborative, results-driven team

What's on Offer

The candidate for the Customer Service Sales Advisor role will receive:

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  Competitive base salary
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  Commission based on actual sales performance
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  25 days annual leave
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  Life assurance at 4x basic salary
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  Contributory pension scheme (4.5% employer and employee)
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  Employee perks portal and referral programme
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  Enhanced maternity and paternity leave
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  Company events and a supportive team culture