Lead Service&UX Designer

NTT DATA; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A global consulting firm is seeking a talented Service & UX Designer to join their UK Studio. This role involves enhancing customer experience and service design capabilities, collaborating with various teams to deliver innovative solutions. Ideal candidates will have a strong background in service design methodologies, experience managing projects, and excellent skills in Adobe CC and other design tools. The position fosters a culture of innovation and supports professional growth through flexible work options.

Benefits

Flexible work options

Continuous growth and development opportunities

Comprehensive benefits package

Qualifications

• Proven ability to lead service design projects with multiple designers.
• Comfortable using design tools and templates relevant to Service Design.
• Experience coaching junior team members.

Responsibilities

• Lead interaction and service design activities on projects.
• Manage design research relationships with partners and clients.
• Evolve and innovate Service Design practices.

Skills

Service Design methodologies

Collaboration with stakeholders

Coaching junior team members

Adobe CC

Invision

Sketch

Prototyping tools

Axure

Interaction Design

Tools

Adobe CC

Invision

Sketch

Axure

Job description

Job Description

The team you're going to be working with

Tangity is Part of NTT DATA, with +16 design studios across the globe. We work alongside our colleagues at NTT DATA, to bring together Strategy, Technology and Design. Our aim is to create purposeful products and services that have a positive impact on people and society. We do this by Humanizing Complexity.

What you'll be doing

We are seeking a talented Service & UX Designer to join our UK Studio. In this role, you will play a pivotal part in enhancing our Customer Experience and Service Design capabilities, establishing them as a core offering that places us among the top-tier providers in these fields.

You will collaborate closely with our Design, Client Services, and PM leads, as well as our consulting colleagues at NTT DATA, to shape proposals and engagements. Working together with best-in-class experience design and technology teams, you will deliver innovative employee, customer, and user experiences. As both a hands‑on practitioner and coach, you will craft compelling and well‑considered products & services, confidently navigating the full spectrum of the design process, from research to sketching and wireframing concepts.

• Leading interaction and service design activities on projects, including client workshops, creative brainstorming, and defining design principles.
• Ensuring all work is grounded in a deep understanding of the people we are designing for.
• Managing design research relationships with partners and clients or collaborating with our internal research team.
• Leading all interaction and service design activities at the project level.
• Evolving and innovating the Service Design practices, integrating methods from external and internal expertise.
• Providing effective feedback and direction to junior team members and accurately assessing their performance.

What experience you'll bring

• Proven ability to lead service design projects with multiple designers and manage complex design engagements.
• A master in Service Design methodologies and comfortable using the relevant tools and templates for the job.
• At ease collaborating with stakeholders to concept and produce high quality, detailed deliverables that are consistent with the brief (e.g. concepts, ideation, mock–ups, wireframes, prototypes, user stories, journeys, personas, user journey mapping etc.).
• Demonstrated experience in coaching and developing junior team members to reach their full potential.
• Relevant product knowledge including knowledge of Adobe CC, Invision, Sketch, Prototyping tool and Axure.

Critical skills & attributes

• Entrepreneurial mindset and strong business acumen, with the ability to inspire and drive impactful design solutions. You are knowledgeable about current and emerging technologies and the digital economy, with a continuous curiosity and drive to innovate.
• Strategic Thinking – able to demonstrate a broad-based view of business issues, and an understanding of their wider implications and long-term impact.
• An explorer, thinker, facilitator, and craftsperson who champions user- and customer-centric design principles and thrives on challenges.
• An effective communicator, confident in articulating ideas clearly and engagingly to clients and team members, a natural listener, and quick to think on your feet and ask the right questions.
• Ego‑less and supportive, fostering a culture of empathy, integrity, and mutual respect. You are optimistic and resilient, with a positive “why not?” attitude, able to tackle problems head‑on and find solutions.
• Committed to quality, never cutting corners, whether in design or communication.
• Quick to grasp complex domains and articulate them succinctly, with a deep understanding of people and a passion for solving their needs.

Please apply with your portfolio so that we can better understand your experience and expertise.

Who we are

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well‑being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here : Creating Inclusion Together at NTT DATA UK | NTT DATA

What we’ll offer you

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

For more information on NTT DATA UK & Ireland please click here : Global IT Services Provider & Consultant | NTT DATA

Equal Opportunity Statement

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.