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A health and care provider is seeking a Receptionist to be the first point of contact for visitors. The role involves managing inquiries, providing support both face-to-face and over the phone, and assisting with clerical tasks for the Home Manager. Candidates should have prior experience in customer service, a friendly demeanor, and strong organizational skills. This position offers full-time hours and a salary of £12.60 - £13.60 per hour, along with various benefits including healthcare access, holiday allowance, and more.
Wilmington Manor Care Home, Common Lane, Dartford, Kent DA2 7BA
CQC rating: Good
Carehome.co.uk rating: 9.5 / 10
Salary - £12.60 - £13.60 per hour
Permanent Contract
Full time hours including alternative weekends
32 hours per week
Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.
Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.
The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home's chef who understands the needs and tastes of each individual.
There's a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.
Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.
You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You're approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.