Receptionist

BUPA; Dartford; On-site; GBP 10,000 - 40,000; Full time

Job summary

A health and care provider is seeking a Receptionist to be the first point of contact for visitors. The role involves managing inquiries, providing support both face-to-face and over the phone, and assisting with clerical tasks for the Home Manager. Candidates should have prior experience in customer service, a friendly demeanor, and strong organizational skills. This position offers full-time hours and a salary of £12.60 - £13.60 per hour, along with various benefits including healthcare access, holiday allowance, and more.

Benefits

Free healthcare access

Annual healthcare products allowance

Early access to wages

28 days holiday

Sick pay scheme

Free meal on shift

Interest-free annual travel loan

Pension plans

Parental leave schemes

Menopause Plan

Gym discounts

Qualifications

• Previous experience as a Receptionist providing excellent customer service.
• Ability to manage a varied workload while remaining organized and approachable.

Responsibilities

• Act as the first point of contact for visitors to the home.
• Manage new enquiries and provide advice face to face and over the phone.
• Support with clerical duties for the Home Manager and Administrator.

Skills

Customer service experience

Friendly manner

Organizational skills

Ability to build relationships

Caring attitude

Job description

Receptionist

Wilmington Manor Care Home, Common Lane, Dartford, Kent DA2 7BA

CQC rating: Good

Carehome.co.uk rating: 9.5 / 10

Salary - £12.60 - £13.60 per hour

Permanent Contract

Full time hours including alternative weekends

32 hours per week

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home.

Converted and extended from a manor house, residents keen on gardening are encouraged to participate, whether lightly or regularly depending on how they please.

The home has two lounges to choose from at the home, as well as the dining room, and if they prefer residents are free to dine in the comfort of their own room. Seasonal menus are created by the home's chef who understands the needs and tastes of each individual.

There's a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips out are also enjoyed as are shopping trips and themed monthly events.

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.

Responsibilities

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show‑arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications

You’ve worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You're approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.

Benefits

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents - find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.