Scrum Master ofertas em United States

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• Become part of a team that’s passionate about creating great hospitality experiences.
• Enjoy 29 days holiday (including bank holidays), pension, and life insurance.
• Food on us during your shift.
• Receive a free night at The Hoxton and a meal for two when you start.
• Access training and ongoing development to help you succeed in your role.
• Time off to volunteer with our partner charities.
• Earn rewards through Hox Hero and Nifty Fifty programs for going the extra mile.
• Participate in our diversity and inclusion calendar of events.
• Join team get-togethers and parties to foster a fun environment.
• Work in a creative, rewarding, and innovative hospitality environment.
• Benefit from discounts across The Hoxton and Ennismore.

What you’ll do…

• Ensure guests feel valued and want to return.
• Lead and manage a high-energy team, setting goals and fostering an environment where team members can be themselves.
• Manage departmental costs within budget guidelines.
• Train staff on hotel standard operating procedures and identify opportunities for process improvements.
• Maintain good relationships between departments such as front office, housekeeping, maintenance, and F&B.
• Be fully aware of health and safety procedures and policies.
• Participate in hotel crisis and fire teams, understanding all related procedures.
• Provide excellent customer service and build long-term relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and familiarization with hotel facilities.

What we’re looking for…

• Individuals seeking a place to be authentic without conforming to a corporate mold.
• A passion for hospitality, whether it’s drinks, meals, events, or overnight stays.
• A positive attitude that leaves guests with memorable experiences.
• Resilience and humility, leaving egos at the door and focusing on teamwork.
• Willingness to try new approaches and learn from experiences.
• A friendly, humorous personality that can handle being in close quarters with colleagues.
• A team player who supports others and fosters a fun work environment.
• Experience in a similar role or as an Assistant, with a proven track record in front office operations.
• Experience with Opera Cloud or similar property management systems.
• Knowledge of health & safety procedures and implementation.
• Flexibility to work various shifts, including days, nights, weekdays, and weekends.
• Leadership qualities, leading by example and creating an environment for team success.