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VINCI Facilities

Customer Service

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Yes

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c3787e279404

9

26.04.2025

10.06.2025

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Customer Services Representative

Contract Type: Permanent

Hours: Full Time - 40 hours - Variable Shift Pattern

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

Call Handler
Permanent, Full Time
Salary: £27,000
Hours: 40 hrs a week (differing weekly shifts between 6am – 8pm) + weekend overtime (1 in 4 weeks)
Location: Sandhurst, Surrey. GU47 0PR

Job Description

We’re recruiting for candidates with proven administration and customer service skills to join our facilities helpdesk team in Sandhurst.

Based in Sandhurst at the Royal Military Academy, the team carries out the vital function of responding to Facilities Management requests from over 90 MOD sites and installations across the southeast. Ranging from Living accommodations to infrastructure critical to national defence. Call Handlers are responsible for managing incoming maintenance calls and emails, risk assessing faults, and arranging the most appropriate response from the contract partners and other internal teams. They will have the ability to develop strong relationships with the Site Teams and Contract Partners. And successful candidates will have a confident telephone manner and excellent attention to detail developed from previous experience in a telephone-based, call centre-like, or other customer facing environment. Previous helpdesk or facilities experience is not a requirement.

Responsibilities

•Delivering excellent service within an essential, diverse and exciting environment.
•Answering all incoming calls and monitoring email inbox
•Raising enquiries, defects and jobs and assign to maintenance team
•Logging jobs into CAFM system – Maximo
•Populating and updating spreadsheets
•Liaising with other staff members, including external contractors

Essential Qualifications/Skills

•Previous administration experience
•Excellent telephone manner
•Excellent attention to detail
•Risk assessment and Decision-making skills.
•Proficient IT Skills including MS Office (Outlook, Excel) + ability to pick up new systems
•A focus on teamwork and building strong relations with all stakeholders

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.