Front Office - Porter

IHG Hotels & Resorts; Greater London; On-site; GBP 29,000; Full time

Job summary

A luxury hotel brand in Central London is seeking a Front Office Porter to join their team. In this role, you will provide exceptional guest service by assisting with luggage and check-in processes while also offering local area guidance. This position offers competitive hourly pay of £13.85, along with a variety of benefits including holiday days, health assistance, and employee discounts. If you have previous front office experience and a passion for providing memorable guest experiences, we would love to hear from you!

Benefits

£13.85 per hour

28 days holiday, increasing to 33

Wagestream financial wellbeing app

Free meals while on duty

Hotel room discounts

Discounts on shopping and experiences

Food and beverage discounts

24/7 Employee assistance programme

Regular social events

Refer a Friend scheme

Qualifications

• Experience in a front office role or similar hospitality environment.
• Ability to provide exceptional customer service and assistance.
• Strong communication and interpersonal skills.

Responsibilities

• Assist guests with check-in and check-out processes.
• Transport luggage to and from guest rooms.
• Provide local area information and recommendations.
• Collaborate with team members for a seamless guest experience.

Skills

Previous front office experience

Strong personal presentation

Customer service skills

Knowledge of local area

Job description

At Kimpton Fitzroy London we are looking fora Front Office Porter to join our luxury hotel in Central London with an immediate start

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

As a Front Office Porter we will support you to:

• Be yourself - bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

As our Front Office Porter you are a key member of our Concierge/Front of House team. Reporting to our Head Concierge you are the face of the hotel, and your job is to ensure great memories are created for all our guests from check in to check out. You will assist guests in and out of vehicles, including assisting with loading/unloading luggage along with luggage storage and retrieval. You will be expected to transport guests’ luggage to and from their rooms and/or designated storage area. As a member of the Concierge team, you play a pivotal role in welcoming our guests and escorting them to their rooms. You have vast knowledge of the local area and are able to give directions and make recommendations. Collaborating with other departments is key to ensuring the guests’ stay is as comfortable as possible. It’s the personal interactions that the guests remember, and this is central to your role.

If you have previous front office experience, you take pride in your personal presentation and you think you’ve got what it takes we’d love to hear from you.

What’s in it for you as our Front Office Porter:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our Front Office Porter enjoys a range of benefits including:

• £13.85 per hour (£28,808 annual salary) and great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated). Plus, the opportunity to take part in volunteering days if you wish to do so.
• Access to Wagestream a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Free meals whilst on duty prepare by skilled chefs!
• Worldwide employee and friends & family hotel room discounts
• Discounts off your supermarket shop, other shopping, and experiences through our portal!
• Food and Beverage discounts at the delicious Fitz bar and Fitz Brasserie
• Employee assistance programme 24/7 and employee healthcare plan with access to Mental Healthcare first aiders
• Regular sporting and social events
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’ scheme.

Kimpton Fitzroy London is all about providing a contemporary luxury hotel experience whilst building heartfelt human connections with guests and colleagues – we call it the Stay Human project. What more you ask? We have been named ‘The plushest pet-friendly hotel,’ because our heartfelt connection does not end with humans, it is extended to our furry friends. Want to know more? Apply now as we would love to hear from you!

You are always welcome here!

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.