Imaging Booking Administrator | Bedfordshire Hospitals NHS Foundation Trust

Bedfordshire Hospitals NHS Foundation Trust; England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS Trust in the United Kingdom is looking for a patient liaison officer to join their Radiology department. You will be responsible for welcoming patients, operating the Radiology information systems, and managing appointments. Ideal candidates will possess excellent customer service skills and the ability to handle sensitive situations effectively. This role requires a commitment to providing exceptional care as part of a supportive healthcare team. Training and development opportunities will be provided.

Benefits

Training and development opportunities

Comprehensive healthcare package

Supportive team environment

Qualifications

• Experience in customer service in a healthcare environment.
• Ability to manage sensitive situations with professionalism.
• Familiarity with data entry and managing patient records.

Responsibilities

• Welcome and receive patients at the X-ray department.
• Operate Radiology information systems accurately.
• Monitor patient waiting times proactively.

Skills

Customer service

Communication skills

Data entry

Problem-solving

Tools

CRIS/PIMS

ICE

IPM

Job description

Previous Applicants Need Not Apply

Please refer to the full Job Description for further details.

• Welcome and receive patients attending the X‑ray department, working on rotation across main reception, ultrasound, Cauldwell, and CDC (North Wing) areas within Radiology.
• Operate Radiology information systems (CRIS/PIMS) accurately and efficiently.
• Liaise with medical, technical, and support staff to ensure the smooth delivery of the imaging service.

Welcome patients on arrival at reception, providing clear directions to the appropriate waiting area. Handle patient queries sensitively and discreetly, both in person and by telephone. Use specialist knowledge of imaging modalities to advise patients on preparation, including whether they need to change, and offer assistance as required. Employ flexible communication skills to overcome barriers to understanding, referring to professional staff when necessary. Occasionally manage situations involving distressed, unwell, or aggressive patients and their relatives with professionalism and empathy.

Check referral information and personal details with patients on arrival, entering new data or updating existing records on the Radiology information system (CRIS/PIMS), ensuring accuracy and avoiding duplication. Assess baseline requirements on imaging requests, confirming correct patient and clinical information and appropriateness of the request. Use initiative, guided by departmental protocols, to evaluate non‑routine requests and provide basic clinical guidance where necessary.

Monitor patient waiting times proactively, ensuring appointment sessions are fully utilised to prevent breaches of waiting list targets. Identify potential issues early and escalatel with possible solutions to the manager to maintain smooth service delivery.

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics‑led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.

Schedule patient appointments on CRIS (Radiology computer system), taking into account medical conditions such as diabetes and upcoming clinic commitments. Arrange associated requirements including patient admission for imaging procedures, booking transport, and securing translators. For certain examinations, check menstrual cycle dates and provide straightforward clinical information to patients where appropriate.

Maintain continuous use of Imaging Department systems (ICE and IPM) to register patients, track files, manage appointments, and update records for those who do not attend. Undertake routine housekeeping tasks, including backups of the CRIS system. Use the CMIS Maternity system to verify patient details as required.

This advert closes on Friday 19 Dec 2025