Luxury Front Desk Porter & Luggage Concierge

IHG Hotels & Resorts; Greater London; On-site; GBP 29,000; Full time

Job summary

A luxury hotel brand in Central London is seeking a Front Office Porter to join their team. In this role, you will provide exceptional guest service by assisting with luggage and check-in processes while also offering local area guidance. This position offers competitive hourly pay of £13.85, along with a variety of benefits including holiday days, health assistance, and employee discounts. If you have previous front office experience and a passion for providing memorable guest experiences, we would love to hear from you!

Benefits

£13.85 per hour

28 days holiday, increasing to 33

Wagestream financial wellbeing app

Free meals while on duty

Hotel room discounts

Discounts on shopping and experiences

Food and beverage discounts

24/7 Employee assistance programme

Regular social events

Refer a Friend scheme

Qualifications

• Experience in a front office role or similar hospitality environment.
• Ability to provide exceptional customer service and assistance.
• Strong communication and interpersonal skills.

Responsibilities

• Assist guests with check-in and check-out processes.
• Transport luggage to and from guest rooms.
• Provide local area information and recommendations.
• Collaborate with team members for a seamless guest experience.

Skills

Previous front office experience

Strong personal presentation

Customer service skills

Knowledge of local area

Job description

A luxury hotel brand in Central London is seeking a Front Office Porter to join their team. In this role, you will provide exceptional guest service by assisting with luggage and check-in processes while also offering local area guidance. This position offers competitive hourly pay of £13.85, along with a variety of benefits including holiday days, health assistance, and employee discounts. If you have previous front office experience and a passion for providing memorable guest experiences, we would love to hear from you!