Robotic jobs in Brazil

Product Support Specialist - Robotic & Manual, Newbury

Confidential

Newbury, United Kingdom

Customer Service

Yes

f3f43c0fcde2

21

05.05.2025

19.06.2025

• Work Flexibility: Field-based
• Provide clinical product support to end users and on-site guidance during surgical procedures.
• Provide training, ongoing in-services, and customer education to assigned accounts.
• Offer feedback on product design to enhance performance and customer satisfaction.
• Train surgeons and OR staff on the operation of robotic applications and associated equipment.
• Use proprietary software for pre-operative planning and assist in implant positioning.
• Prepare reports detailing case reviews, services, and recommendations for improvements.
• Manage local inventories of equipment, instruments, and disposables; process sales orders; provide forecast input.
• Support company demonstrations and visits to showcase products.
• Train hospital personnel on system use and disposables.
• Report complaints promptly according to quality systems.
• Resolve product issues efficiently.
• Support case coverage at unassigned accounts.
• Assist in developing and executing sales plans and increasing system utilization.
• Build relationships with surgeons and OR staff, emphasizing clinical benefits.
• Collaborate with sales and marketing teams to increase awareness.
• Obtain purchase orders and track inventories.
• Support manual and revision cases and key account management.

• High School diploma; Bachelor’s preferred in business or a related technical field.
• Experience in sales or technical environments (medical, pharmaceutical, healthcare) preferred.
• Knowledge of customer service principles and business procedures.
• Strong problem-solving and interpersonal skills.
• Ability to analyze specifications and assist customer product selections.
• Travel percentage: 70%