Support Technician - Liverpool

Labman; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automation solutions provider in Liverpool seeks a Support Technician to install, maintain, and repair laboratory automation systems. You will provide support to customers and ensure quality performance of systems. Ideal candidates will be enthusiastic, problem solvers, and possess excellent communication skills. The role involves travel within the UK and offers various benefits including generous holiday, international opportunities, and private healthcare. Join a dynamic team focused on excellence and sustainability.

Benefits

33 days annual holiday

Private healthcare scheme

Cycle to work scheme

Profit share scheme

Qualifications

• Enthusiastic demeanour and willingness to get stuck in.
• Confidence in problem solving and research skills.
• Ability to travel within the UK and internationally.

Responsibilities

• Install, maintain, and repair laboratory automation systems.
• Provide remote and on-site technical support to customers.
• Conduct performance testing to ensure quality standards.

Skills

Problem solving

Fault finding

Excellent communication skills

Ability to work independently

Tools

Hand tools

Job description

Position:

Support Technician

Location:

Liverpool

Salary:

From £34,000 per year

Employment Type:

Full-time (Full UK Driving Licence required)

Labman Automation is a multi-award-winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.

Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking a proactive and skilled Technician to ensure the reliability, efficiency and performance of our laboratory automation systems. You will be involved in maintaining and optimising Labman systems at customer sites, initially in North‑West UK, but potentially worldwide.

What You’ll Do

• Install, maintain, and repair laboratory automation systems.
• Provide remote and on‑site technical support to customers, operators and internal teams.
• Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Build strong relationships with customers by providing excellent service and timely solutions.
• Accurately document all service activities, maintenance schedules and customer interactions.
• Regularly visit Labman HQ (Stokesley, North Yorkshire) for involvement in new project builds and acceptance testing.
• Relevant transferable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On‑site Maintenance Engineer, Vehicle Engineer, Agricultural/HGV mechanic etc.

What You’ll Need

• Enthusiastic demeanour and willing to get stuck in.
• Confidence in problem solving, fault finding and research skills.
• Willingness to travel within the UK and worldwide (although primarily based in the North‑West).
• Ability to work independently, take initiative and prioritise work.
• Ability to work with hand tools in a quick, accurate manner.
• Excellent verbal and written communication skills.

Company Benefits

• The opportunity to work with industry‑leading, scientific customers and cutting‑edge technology
• Work from a brand‑new office space in Liverpool City Centre
• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays
• International travel opportunities
• Generous expenses allowance and overnight bonus when working away
• Company uniform and tools
• Profit share scheme
• EV car purchase salary sacrifice scheme
• Private healthcare scheme
• Free access to counsellor and psychotherapist
• CPD support and annual subscription to appropriate body covered
• Cycle to work scheme

Labman Values

In it together – We’re a team; a community of mutual support

Excellence – Working and delivering at the very highest quality

Humility – Respecting yourself and others

Sustainability – Recognition that we have an impact on our planet, our company and our community

Fun – Enjoyment in your work