Pharmacy Operational Manager

Great Ormond Street Hospital for Children NHS Foundation Trust; Greater London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A renowned children's hospital in London is looking for a Pharmacy Operational Manager to lead and ensure operational assurance of core pharmacy services. This role includes managing compliance with regulations and enhancing service quality through pharmacy automation. The successful candidate will have a strong background in pharmacy services and leadership experience. Key responsibilities include ensuring procurement processes meet statutory obligations and leading teams in delivering patient-centered pharmacy care. The salary is inclusive, ranging from £72,921 to £83,362 per annum.

Qualifications

• Experience in acute NHS sector is substantial and broad-based post qualification.
• Knowledge of good dispensing and clinical practices is crucial.
• Experience managing hospital pharmacy patient services is required.

Responsibilities

• Lead operational assurance of core pharmacy services including logistics.
• Ensure compliance with Good Distribution Practices (GDP).
• Support projects on pharmacy automation and modernization.

Skills

Excellent communication skills

Management and supervision of staff

Ability to work under pressure

Analytical skills

Education

Post graduate degree or equivalent experience

BTEC and L3 NVQ Diploma in Pharmacy Services

Tools

Pharmacy computer systems

Job description

Pharmacy Operational Manager

The closing date is 19 January 2026

At Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) we have an exciting opportunity for an experienced Pharmacy Technician to join our Pharmacy Senior Leadership Team. This post will be responsible for the operational assurance of core pharmacy services including supply and logistics for medicines.

We are looking for a highly skilled, dynamic and enthusiastic individual to help support our journey as we look forward to the future with the aim to develop our existing workforce and services, as well as welcoming new members to the team.

GOSH Pharmacy provides medicines for supporting NHS, International & Private Care and Clinical Trials for our children. We have been on a transformation journey to modernise the pharmacy service and facilities to deliver expert care to our paediatric population.

Main duties of the job

Working with the senior leadership team, you will be directly supporting and leading on projects in updating of pharmacy (including support on creation of an independent Outpatient Pharmacy) and Trust infrastructure on automation of medicines supply (including provisions of Automated Dispensing Cabinets and Robotic Dispensing Systems).

You will have the opportunity to be involved in the New GOSH Children's Cancer Centre development, which will house the new Outpatient Pharmacy facility and help continue to drive improvement.

Leadership of our team of Pharmacists, Technicians and Assistants on the digital pathway for Pharmacy is key at future proofing our service in preparation for the coming new Children's Cancer Centre.

You will be responsible for ensuring that procurement, dispensing, and supply activities comply with all current statutory obligations, including Good Distribution Practice (GDP).

The Pharmacy Operational Manager role leads the service supporting:

• Regulatory Compliance (GPhC/CQC/ MHRA/NHSE QA)
• Operational Leadership
• Quality Improvement (e.g. EPIC Digital Closed loop systems)
• Senior Leadership and Management at an organisational level in respect to Pharmaceutical Operations
• Quality Management System Improvement
• Providing professional leadership and support to pharmacy technicians Trust-wide

About us

We are keen to make our workforce as diverse as the communities we serve, and we hope to attract applications from underrepresented groups, including people with Black, Asian and Minority Ethnic heritage, people with a disability, and people from LGBTQ+ communities. By growing an ever more diverse workforce, we’ll have a greater range of perspectives and knowledge, meaning that we can provide the children and young people at our hospital with even better care.

Our hospital is committed to creating an environment that is open and inclusive. Our staff are encouraged to engage with colleagues through the following networks: REACH (Race, Ethnicity and Cultural Heritage) ENABLED (Enhancing Abilities & Leveraging Disabilities Network), PRIDE and Women's networks; all of which are sponsored by a member of our Executive Management Team.

We want to ensure that all of our people, regardless of their background, are seen and heard. We want to attract applicants that share our commitment to inclusion and that understand diversity is a strength that is embraced and valued.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

Person Specification

Combined Values

• Combined Values
• Post graduate degree or equivalent experience in relevant subject
• BTEC and L3 NVQ Diploma in Pharmacy Services (QCF) qualification, or equivalent to gain registration with GPhC
• NVQ Internal Quality Assurer (IQA)
• Substantial broad-based post qualification experience within in the acute NHS sector

Experience/Knowledge

• Good Dispensing Practice, Good Clinical Practice
• Knowledge of Pharmacy computer systems and their affective application
• National developments in Medicines Management
• Knowledge and experience of pharmacy stock control procedures including stock reconciliation and management of discrepancies
• Experience of financial requirements for payment of invoices and knowledge of Standing Financial Instructions
• Experience of managing hospital pharmacy patient services
• Experience of training and staff appraisal, management of poor performance and other disciplinary issues
• Experience as an Educational Programme Director
• Pharmaceutical care issues in Paediatrics
• Knowledge of medicine procurement for children
• Identifies and implements best pharmacy practice in all relevant areas
• Substantial service management and leadership experience including working as part of a senior multidisciplinary team
• Significant experience of, and recognised expertise in, pharmacy patient services leadership and delivery
• Experience of strategic planning of pharmacy services and effective implementation of resultant plans
• Significant experience of, and recognised expertise in, medicines procurement and distribution leadership and delivery.
• Track record of effective use of IT to enhance service quality and efficiency
• Budget management experience and excellent knowledge of financial management principles

Skills/Abilities

• Management and supervision of staff
• Excellent communication skills in both written and verbal formats
• Ability to work effectively under pressure whilst maintaining attention to detail and accuracy
• Able to lead, manage and develop a senior team
• Ability to analyse and critically appraise operational data
• Ability to utilise email, word processing, presentation and spreadsheet software packages in order to enhance work efficiency and to generate solutions to complex problems
• Ability to develop and implement risk management procedures at a directorate level
• Ability to implement strategies to meet Trust and pharmacy priorities
• Identifies novel ways of working to enhance services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Great Ormond Street Hospital for Children NHS Foundation Trust

£72,921 to £83,362 a year

Inclusive per annum