Housekeeping Service Co-ordinator

HC Facility Management Limited; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel support services provider in Westminster is seeking a Guest Services Coordinator to ensure exceptional guest experiences. This role involves managing service requests, coordinating room readiness, and maintaining cleanliness. The ideal candidate will have strong communication and multitasking abilities, with previous hospitality experience preferred. This position offers flexibility in hours and a comprehensive benefits package, including paid holidays and training opportunities.

Benefits

Up to 28 days paid holidays

Permanent job with flexible working hours

Free Lunch on duty

Full on-site training

Career progression through apprenticeships

Automatic workplace pension enrolment

Recognition, incentives and awards

Responsibilities

• Ensure exceptional guest experiences by managing service requests.
• Coordinate timely room readiness and maintain corridor cleanliness.
• Oversee the deployment of robotic vacuums.

Skills

Strong communication and interpersonal skills

Ability to multitask and prioritize

Basic technical knowledge for operating automated service systems

Attention to detail and commitment to cleanliness standards

Previous experience in hospitality or guest services

Job description

Responsible To: Line Manager
Direct Reports: 0
Key Relationships: Coworkers, Guests, and Line Manager

Hours of work: 0-40 hours per week / Available to work some weekends.

Company Overview

HotelCare, the UK's foremost hotel support services provider, boasts over 30 years of experience serving up to 200 plus hotels nationwide. Offering premium staff and services, including cleaning over 10,000 rooms daily and catering to various sectors such as apartments, leisure facilities, public areas, and corporate offices, we collaborate with ICE UKand Abbe ltdto introduce sustainable cleaning solutions, reducing our carbon footprint while upholding quality service.

We offer a benefits package including

• Up to 28 days paid holidays.
• A permanent job with flexible working hours.
• Free Lunch on duty (site dependant).
• Full on-site training.
• Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete).
• Career progression with the opportunity to undertake a HotelCare Apprenticeship.
• Automatic Enrolment into a workplace pension, after 3 months’ service.
• Recognition, incentives and awards.

Job Overview

The Guest Services Coordinator is responsible for ensuring exceptional guest experiences by managing service requests, coordinating timely room readiness, maintaining corridor cleanliness, and operating/overseeing the deployment of robotic vacuums. This role acts as a key liaison between guests and operational teams to deliver seamless hospitality services.

Key Responsibilities

• Receive and process guest requests promptly and accurately.
• Coordinate room deliveries (amenities, luggage, special items) ensuring timely service.
• Monitor housekeeping schedules to ensure rooms are ready on time for arrivals and after service requests.
• Communicate with housekeeping and maintenance teams to resolve delays or issues.
• Conduct regular checks of corridors and public areas for cleanliness and safety.
• Operate and monitor corridor robots throughout shift.
• Troubleshoot minor technical issues and elevate complex problems to the tech support team.
• Provide courteous and professional assistance to guests at all times.
• Handle complaints or concerns promptly, escalating when necessary.

Skills and Qualifications

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Basic technical knowledge for operating automated service systems.
• Attention to detail and commitment to cleanliness standards.
• Previous experience in hospitality or guest services preferred.

Performance Indicators

• Guest satisfaction scores.
• Timeliness of room readiness and request fulfilment.
• Corridor cleanliness audit results.
• Efficiency and uptime of robotic services.

Flexibility

• You may be required to work different and/or additional hours of work (from those to which you have been previously notified in respect of any period) and carry out additional reasonable tasks to meet the needs of the Company and their clients.