Research jobs in United Kingdom
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CX Improvement Apprentice: Surveys, Feedback & Research
Job summary
A regional transportation authority in Birmingham offers a Level 3 Customer Service apprenticeship. The role involves supporting customer experience improvements through surveys and feedback analysis while learning essential digital tools. Candidates will work Monday to Friday, totaling 36.5 hours per week, for an expected duration of 24 months. This apprenticeship offers intimate exposure to customer service within a supportive environment committed to inclusivity.
Benefits
Qualifications
- Completion of a Level 3 Customer Service apprenticeship.
- Ability to support customer experience improvements.
- Skills in feedback analysis and research.
Responsibilities
- Support customer experience improvements at WMCA through surveys.
- Conduct feedback analysis and complete admin tasks.
- Utilize digital tools for customer service.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.