Customer Experience Improvement Apprentice

West Midlands Combined Authority; Birmingham; On-site; GBP 14,000 - 18,000; Full time

Job summary

A regional transportation authority in Birmingham offers a Level 3 Customer Service apprenticeship. The role involves supporting customer experience improvements through surveys and feedback analysis while learning essential digital tools. Candidates will work Monday to Friday, totaling 36.5 hours per week, for an expected duration of 24 months. This apprenticeship offers intimate exposure to customer service within a supportive environment committed to inclusivity.

Benefits

Training and development opportunities

Qualifications

• Completion of a Level 3 Customer Service apprenticeship.
• Ability to support customer experience improvements.
• Skills in feedback analysis and research.

Responsibilities

• Support customer experience improvements at WMCA through surveys.
• Conduct feedback analysis and complete admin tasks.
• Utilize digital tools for customer service.

Job description

Support customer experience improvements at WMCA through surveys, feedback analysis, admin tasks, and research while completing a Level 3 Customer Service apprenticeship and learning digital tools.

Course Information

Course: Customer service specialist (level 3)

Level: 3

Route: Sales, marketing and procurement

Apprenticeship Level: Advanced

Working Arrangements

Working Week: Monday - Friday, 36.5 hours per week. Approx. 9.00am - 5.00pm.

Expected Duration: 24 Months

This employer is part of the Disability Confident scheme, committed to employing disabled people.