Reporting jobs in Gran Bretaña

We are currently looking for an outpatient dressing clinic coordinator to work in the Main outpatient Department. Ideally we would like someone who has experience in direct face‑to‑face contact with patients/clients for appointment scheduling purposes.

Reporting to the nurse in charge of the clinics that day and working closely with other members of the admin team to ensure the delivery of the service within NHS targets. The role will include receiving confidential and sensitive information, written, oral or verbal, to be exchanged with patients, relatives, staff or external parties.

Please see job description for full details of the role but it will essentially involve all aspects of booking appointments and amending appointments for both existing patients and new patient referrals. Ideally we would like someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. You will be computer literate and be able to manage a range of systems including clinic room allocation.

• Book and amend appointments for patients as required.
• Manage capacity within the clinics and move patient appointments if required.
• Ensure all correspondence relating to patients is saved onto the Electronic Document Management systems (Evolve).
• Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
• Deal with telephone enquiries in a confidential, professional, tactful, sympathetic and timely manner.
• Communicate effectively with the nursing and medical teams to allow the ongoing clinic to work efficiently.

• Maths and English GCSE or equivalent.
• NVQ Level 3 or equivalent evidence of knowledge through practical experience.

• Customer Care Course or equivalent experience.

• Experience dealing with the public / customer service experience of computer systems.
• Familiarity with a health service environment.

• Experience of dealing with a front line reception area in a healthcare setting.
• PAS experience.

• Proven knowledge and application of IT processes and systems, e.g. Word, Outlook, Excel.
• Knowledge of secretarial or administrative procedures and systems including non‑routine functions.

Band: 3. Salary: £24,937 to £26,598 a year, pro rata. Pay scheme: Agenda for Change. Contract: Permanent. Working pattern: Part‑time.

Posted: 19 December 2025.

Reference number: 276‑7615131‑AC.

Queen Victoria Hospital, Holtye Road, East Grinstead, RH19 3DZ.

This post is subject to the Rehabilitation of Offenders Act (Exception Order) 1975. A submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Applications from job seekers who require current Skilled Worker sponsorship are welcome and will be considered. For further information visit the UK Visas and Immigration website.

Queen Victoria Hospital NHS Foundation Trust – Queen Victoria Hospital, Holtye Road, East Grinstead, RH19 3DZ.