National Account Director

Compass Group PLC; Highgate; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading food service company in the United Kingdom is seeking a National Accounts Director to oversee national contracts and drive profitability. The role requires excellent influencing and team development skills, alongside experience in managing complex teams across locations. Responsibilities include developing strategies for customer engagement and overseeing financial targets. Benefits include exclusive discounts on travel and groceries, wellness classes, and a contributory pension scheme. Join a dynamic environment focusing on food and service excellence.

Benefits

Exclusive travel discounts

Food shop discounts

Cinema ticket discounts

Wellness and exercise classes

Contributory pension scheme

Career Pathways programme

Qualifications

• Strong influencing, coaching and people development skills.
• Experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
• Self-starter, excited about food, service and people.
• Able to build partnership relationships with key stakeholders.
• Ability to drive change with effective project management skills.

Responsibilities

• Ensure that the management team continually develop and manage their teams to maintain performance levels.
• Recruit, manage and develop a high-performing team.
• Deliver profit by leading managers to meet financial and operational targets.
• Continuously review labor structures and work with Executive Chef to ensure profitable food concepts.
• Develop customer strategy and analyze business proposals.

Skills

Influencing

Team development

Stakeholder management

Project management

Communication

Job description

The National Accounts Director is the key partner to the clients for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees national contracts and clients. The National Account Director works alongside regional teams to set the standard for all of the operations and systems. This position reports into the Managing Director for National and International Clients and will leverage their strong business knowledge, culinary, hospitality, financial and people management skills to deliver positive results for our clients, customers and Compass group.

Key Responsibilities

• Ensure that the management team continually develop and proactively manage their teams to maintain performance levels and engagement.
• Recruit, manage and develop a high‑performing team.
• Deliver the profit for Compass through leading the managers in the delivery of their financial and operational targets through weekly and monthly reporting and forecasting.
• Continuously review and challenge labour structures and ratios. Work with Executive Chef to ensure food concepts are profitable and fit to the requirements of individual sites.
• Develop the customer strategy and work with relevant parties to ensure the tools are in place to support its delivery.
• Construct forecasts and analytical models.
• Develop plans to materialize strategy and analyse business proposals.
• Assess the contract's operational and strategic performance.
• Align processes, resources‑planning and department goals with overall strategy.
• Provide support and insight into significant organisational changes (e.g., shift in strategic focus).
• Educate senior stakeholders in making effective decisions.
• Monitor and analyse industry trends and market changes.

Qualifications

• Strong influencing, coaching and people development skills.
• Experience of leading and managing large and complex teams over multiple geographical locations to deliver results.
• Self‑starter, excited about food, service and people, and having their finger on the pulse of what is current and trending.
• Able to quickly build partnership relationships with key stakeholders.
• Ability to drive change with effective project and stakeholder management skills.
• Experience of working with multiple client groups based in multiple locations.
• Excellent written and verbal communication skills.
• Proactive, pragmatic and commercial approach.

Benefits

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more.
• Up to 44% off cinema tickets to enjoy your favourite blockbuster.
• Regular emails filled with the best discounts and savings available.
• Receive Wow Points every time you spend and use them on a wide range of brands.
• Free wellness, mindfulness and exercise classes.
• Share all discounts and offers with your friends and families.
• Contributory pension scheme.
• Grow your career with our Career Pathways programme.
• Compass exclusive offers on PerksAtWork.