Outpatients Dressing Clinic Coordinator

NHS; East Grinstead; On-site; GBP 24,000 - 27,000; Part time

Job summary

A leading healthcare provider is seeking an outpatient dressing clinic coordinator to manage appointment scheduling and maintain effective communication with patients and medical teams. The role requires familiarity with healthcare environments and excellent IT skills. Candidates must have GCSEs in Maths and English and NVQ Level 3 or equivalent. This part-time position offers a salary of £24,937 to £26,598 annually, pro rata, within East Grinstead. Candidates must be prepared for a DBS check.

Qualifications

• Experience dealing with public/customer service experience.
• Familiarity with a health service environment.
• Knowledge of secretarial or administrative procedures.

Responsibilities

• Book and amend appointments for patients as required.
• Manage capacity within the clinics.
• Provide and receive confidential and sensitive information.

Skills

Customer service

IT skills

Communication

Education

Maths and English GCSE or equivalent

NVQ Level 3 or equivalent

Tools

Word

Outlook

Excel

Job description

Job Summary

We are currently looking for an outpatient dressing clinic coordinator to work in the Main outpatient Department. Ideally we would like someone who has experience in direct face‑to‑face contact with patients/clients for appointment scheduling purposes.

Reporting to the nurse in charge of the clinics that day and working closely with other members of the admin team to ensure the delivery of the service within NHS targets. The role will include receiving confidential and sensitive information, written, oral or verbal, to be exchanged with patients, relatives, staff or external parties.

Main Duties

Please see job description for full details of the role but it will essentially involve all aspects of booking appointments and amending appointments for both existing patients and new patient referrals. Ideally we would like someone with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. You will be computer literate and be able to manage a range of systems including clinic room allocation.

Person Specification – Responsibilities

• Book and amend appointments for patients as required.
• Manage capacity within the clinics and move patient appointments if required.
• Ensure all correspondence relating to patients is saved onto the Electronic Document Management systems (Evolve).
• Provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties.
• Deal with telephone enquiries in a confidential, professional, tactful, sympathetic and timely manner.
• Communicate effectively with the nursing and medical teams to allow the ongoing clinic to work efficiently.

Qualifications – Essential

• Maths and English GCSE or equivalent.
• NVQ Level 3 or equivalent evidence of knowledge through practical experience.

Qualifications – Desirable

• Customer Care Course or equivalent experience.

Experience – Essential

• Experience dealing with the public / customer service experience of computer systems.
• Familiarity with a health service environment.

Experience – Desirable

• Experience of dealing with a front line reception area in a healthcare setting.
• PAS experience.

Knowledge – Essential

• Proven knowledge and application of IT processes and systems, e.g. Word, Outlook, Excel.
• Knowledge of secretarial or administrative procedures and systems including non‑routine functions.

Contract & Remuneration

Band: 3. Salary: £24,937 to £26,598 a year, pro rata. Pay scheme: Agenda for Change. Contract: Permanent. Working pattern: Part‑time.

Job Details

Posted: 19 December 2025.

Reference number: 276‑7615131‑AC.

Location

Queen Victoria Hospital, Holtye Road, East Grinstead, RH19 3DZ.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exception Order) 1975. A submission for Disclosure to the Disclosure and Barring Service is required to check for any previous criminal convictions.

Skilled Worker Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship are welcome and will be considered. For further information visit the UK Visas and Immigration website.

Employer

Queen Victoria Hospital NHS Foundation Trust – Queen Victoria Hospital, Holtye Road, East Grinstead, RH19 3DZ.