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IT Support Engineer
Job summary
A leading managed service provider is looking for a proactive IT Support Engineer (2nd Line) to join their remote team. Based in North England, the role involves delivering excellent technical support and managing various IT environments. Candidates should have substantial experience in IT support, strong knowledge of Microsoft products, and excellent customer service skills. This position offers a flexible remote work environment with occasional travel to client sites to foster strong relationships.
Benefits
Qualifications
- Proven experience in a 2nd Line IT Support or similar position.
- Experience troubleshooting hardware, software, and network issues.
- Understanding of cybersecurity principles and security tools is advantageous.
Responsibilities
- Provide 2nd Line remote support across multiple clients.
- Troubleshoot and resolve escalated technical issues efficiently.
- Support, maintain, and administer Microsoft desktop and server environments.
- Visit client sites on occasion (typically 1–2 times per month).
Skills
Tools
The candidate should meet the following requirements
The ideal candidate will have
Location : Remote (North of England) with occasional travel to client sites (1–2 times per month)
Employment Type : Full-time / Permanent
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England , with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
- Provide 2nd Line remote support across multiple clients.
- Troubleshoot and resolve escalated technical issues efficiently.
- Support, maintain, and administer Microsoft desktop and server environments.
- Manage user administration, software installations, and system updates.
- Assist with security best practices and support security tools where required.
- Work collaboratively with the wider IT team to elevate and resolve complex issues.
- Visit client sites on occasion (typically 1–2 times per month).
- Proven experience in a 2nd Line IT Support or similar position.
- Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
- Experience troubleshooting hardware, software, and network issues.
- Understanding of cybersecurity principles and security tools (advantageous).
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work independently.
- Knowledge of cloud technologies such as Azure.
- Networking fundamentals (DNS, DHCP, firewalls).
- Remote-first role with flexibility.
- Supportive team environment with opportunities for professional development.
- Exposure to a variety of modern technologies.
- Occasional travel to client sites to build strong technical and customer relationships.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.