Community Moderator for Gaming Client

Arise Virtual Solutions; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading remote service provider is looking for a Remote Community Moderator for a major gaming client. This role involves providing bilingual support in English and French while engaging players and maintaining community standards across platforms. Applicants should possess excellent communication skills, problem-solving abilities, and a professional attitude. The position is remote, allowing you to work from Hastings, England, delivering exceptional player support in a dynamic gaming environment.

Qualifications

• Patience and empathy to create a pleasant player experience.
• Ability to work under pressure and handle stressful situations.
• Strong engagement moderation capability with community platforms.

Responsibilities

• Provide bilingual support ensuring clear communication with players.
• Engage with community members and maintain a positive experience.
• Monitor community channels and apply moderation guidelines.

Skills

Bilingual support in English and French

Outstanding problem-solving skills

Excellent written, listening, and verbal communication skills

Engagement moderation capability

Tools

Discord

Facebook

Twitter

YouTube

Instagram

TikTok

Job description

Remote Community Moderator – Major Gaming Client

Join our global gaming pioneer as a Remote Community Moderator, working from home to support players in English and French. This role combines your passion for gaming with revenue‑generating gig work.

Responsibilities

• Provide bilingual support in English and French, ensuring clear communication with players.
• Engage with community members, crafting personal, on‑brand responses and maintaining a positive customer experience.
• Monitor all assigned community channels, applying client moderation guidelines and taking appropriate actions.
• Coordinate moderation activities with team members and client representatives.
• Understand and follow escalation pathways for sensitive or critical content, in alignment with client guidelines.
• Task‑switch efficiently, adapting as role requirements evolve to deliver excellent customer service.
• Maintain fluency in English to support global player interactions.

Qualifications

• Patience, empathy, and a professional attitude to create a pleasant player experience.
• Outstanding problem‑solving skills and the ability to work under pressure.
• Excellent written, listening, and verbal communication skills.
• Strong engagement moderation capability and familiarity with community platforms: Forum, Discord, Facebook, X (Twitter), R6M, YouTube, Instagram, and TikTok.

What It Takes to Succeed

Self‑motivated, with outstanding problem‑solving skills, patience, and empathy. You must work under pressure, handle stressful situations, and deliver friendly, knowledgeable customer service while efficiently navigating multiple systems.

Location

Remote • Community Moderator for Gaming Client Bilingual EN & FR Remote • Hastings, England