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A community support organization in Greater London seeks Community Support Advisers to provide essential information and advice to older adults. The role involves assessing client needs, delivering regulated advice on various topics, and ensuring high-quality customer care. Successful candidates will effectively communicate with clients from diverse backgrounds and manage relationships to support client goals. This position makes a significant impact on the well-being of older people and their families.
Be part of our Community Support Team at Age UK Sutton The Community Support team is Age UK Sutton's front door service, providing regulated Information & Advice to the residents of Sutton. The team support in excess of 3,000 people per year providing a mixture of light touch information provision through to long‑term advice provision and casework. The service provides free, confidential and impartial information and advice to all older people and their families and carers. We work with older people to identify their own goals, set priorities and create a shared action plan whislt maintaining high levels of customer care. Community Support Advisers play an important part in service delivery. You will undertake initial exploration and diagnosis before deciding whether a client requires basic information and advice, signposting or regulated advice. You will deliver regulated advice to clients predominantely in the areas of welfare benefits, housing, and health and social care. It is vital that advice is delivered in an accessible way for all clients.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.