Sub Dispatch Team Leader

ISS; Metropolitan Borough of Solihull; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facility management company in the UK is seeking a Sub Dispatch Team Leader to manage daily operations and ensure service levels are met. You will lead a team, allocate tasks, and drive process improvements while ensuring compliance with safety standards. Ideal candidates will have a background in team leadership and excellent communication skills. The role offers an opportunity to contribute to a diverse and inclusive workplace culture.

Benefits

Diverse and inclusive work environment

Opportunities for professional development

Qualifications

• Proven experience in team leadership within an operational or facilities management environment.
• Excellent organisational and communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Knowledge of SLAs and performance monitoring.
• Proficiency in MS Office and relevant operational systems.

Responsibilities

• Lead and manage the Sub Dispatch team to achieve contractual obligations and SLAs.
• Allocate tasks and monitor performance to ensure timely completion of reactive works and queries.
• Maintain accurate records and provide regular updates to stakeholders.
• Drive process improvements and implement new procedures where necessary.
• Ensure compliance with health and safety standards and company policies.
• Act as the primary escalation point for operational issues within the team.

Skills

Team leadership

Organisational skills

Communication skills

Performance monitoring

MS Office proficiency

Job description

This role is key to ensuring service levels are met and processes run efficiently. As Sub Dispatch Team Leader, you will manage the day-to-day operations of the Sub Dispatch team, ensuring workload is distributed effectively and queries are resolved promptly. You will act as the main escalation point for operational issues and support continuous improvement initiatives to enhance service delivery.

Key Responsibilities

• Lead and manage the Sub Dispatch team to achieve contractual obligations and SLAs.
• Allocate tasks and monitor performance to ensure timely completion of reactive works and queries.
• Maintain accurate records and provide regular updates to stakeholders.
• Drive process improvements and implement new procedures where necessary.
• Ensure compliance with health and safety standards and company policies.
• Act as the primary escalation point for operational issues within the team.

Qualifications

• Proven experience in team leadership within an operational or facilities management environment.
• Excellent organisational and communication skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Knowledge of SLAs and performance monitoring.
• Proficiency in MS Office and relevant operational systems.

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

#ISSGreatPeople #ISSTalent #PeopleMakePlace