Property Services Manager

Travel Chapter; Seahouses; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property services company in the UK seeks a Property Service Manager to oversee housekeeping, maintenance, and guest readiness across multiple properties. The ideal candidate will have a background in managing teams, delivering excellent customer service, and improving operational processes. You will be responsible for ensuring service standards remain high and that the team thrives in a supportive environment. This role promises a dynamic work atmosphere with opportunities for personal and professional development.

Qualifications

• Proven experience managing people in a service or operational setting.
• Strong organizational and communication skills.
• Experience delivering excellent customer service and handling complaints.

Responsibilities

• Leading and coordinating a busy operational team.
• Coordinating day-to-day housekeeping and maintenance activity.
• Building strong relationships with suppliers and in-house operatives.

Skills

People management

Operational coordination

Customer service

Organizational skills

Problem-solving mindset

Job description

Property Management · Seahouses

We are now looking for a Property Service Manager to lead and coordinate a busy operational team responsible for housekeeping, maintenance and guest readiness across a local property portfolio. This role blends people management, service delivery and operational coordination, ensuring standards are consistently high and the team is set up for success every day.

Responsibilities

Leadership and People Management

• Line managing a mixed team of office and field-based staff
• Planning rotas, schedules and holiday to ensure year-round coverage
• Coaching and developing team members with regular feedback and performance reviews
• Supporting recruitment, onboarding and training
• Managing supplier relationships to support uninterrupted service
• Deputising for senior managers when required
• Promoting a positive team culture built on communication and customer care

Operational Service Delivery

• Coordinating day-to-day housekeeping and maintenance activity
• Ensuring properties are prepared to agreed standards for guest arrivals
• Tracking performance and KPIs and acting on areas for improvement
• Identifying efficiency and cost improvements across workflows and processes
• Ensuring systems, data, invoicing and admin are accurate and up to date
• Conducting periodic property inspections and feeding back recommendations
• Resolving customer queries and supporting complaint resolution
• Maintaining compliance, health and safety and regulatory standards

Housekeeping and Maintenance Coordination

• Building strong relationships with suppliers and in-house operatives
• Ensuring capacity meets seasonal demand and growth plans
• Scheduling agreed services and arranging cover when needed
• Supporting stock management for consumables and maintenance items
• Visiting properties to spot check service quality and standards
• Responding to feedback around cleaning or maintenance and resolving issues

This is a role where you can make a visible difference every day. You will be joining a growing and well-supported function with an established team, clear service standards and a strong roadmap for improvement. You will have the opportunity to shape how we deliver for guests and homeowners, contribute to operational improvements and build on the positive culture already in place.

If you care about great service, enjoy leading people and take pride in operational delivery, we would love to hear from you.

Qualifications

• Proven experience managing people in a service or operational setting
• Confidence coordinating multiple moving parts at pace
• Experience delivering excellent customer service and handling complaints
• Strong organisational and communication skills
• A collaborative, problem‑solving mindset
• A focus on performance, efficiency and continuous improvement

Desirable

• Experience in property services, hospitality, facilities or housekeeping
• Experience coordinating field‑based teams
• Experience arranging cleaning or maintenance services

About the Company

Travel Chapter is the holiday home people. We connect guests to incredible properties across the UK and help homeowners share the places they love most. As a B Corp, we care about doing things the right way for our people, our communities and our planet. That commitment sits at the heart of how we operate, how we serve our customers and how we work together as a team.

Our Property Services teams play a crucial role in shaping the guest experience. From clean and welcoming homes to smooth maintenance and reliable service, they make stays feel effortless and keep homeowners confident in our care.