Operations Analyst jobs in United Kingdom

Are you an experienced Care Worker / Care Assistant looking to progress in your career and become a Care Coordinator in Norwich?

Hales Home Care are looking for an organised and outgoing Care Coordinator with excellent communication skills who enjoys empowering and supporting others. The Care Coordinator role will involve care delivery and on-call duties as and when needed, so you are required to have a full UK driving licence and access to your own vehicle.

• Taking new Service Users referrals from social workers and private Service Users.
• Planning and allocating Care Workers to Service Users, managing their workload, adhering to Hales Group policies and principles and legislation relating to Working Time Regulations.
• Answering and monitoring incoming telephone calls.
• Liaising with and providing support to Senior Care Workers or Care Assistants and Supervisors working within allocated area.
• Responsible for all data input relating to specified area as changes occur.
• Ensuring that holiday/sickness and emergency calls are assigned.
• Ensuring all holiday requests are available and entered into the computer system.
• Updating records of Service Users and Care Workers on an on‑going basis.
• Monitoring Service Users that are in hospital/respite.
• Preparing reports as required.
• Processing amendments on timesheets/payroll report on a weekly basis.
• Referencing potential Care Workers prior to employment in line with company policy to ensure they are of a satisfactory standard.
• Applying for and ensuring all criminal records checks and protection of vulnerable adults checks are carried out prior to employment.
• Maintaining all office policies, procedures, and in‑house systems.
• Working with the Branch Recruiter and Trainer to ensure enough care staff are recruited and trained for areas when vacancies exist.
• Care delivery and on‑call duties as and when required.

• Rostering experience in domiciliary care preferred.
• Able to work as part of a team as well as under own initiative.
• Skilled in logistics.
• Highly organised and able to prioritise.
• Good oral and written communication skills.
• Knowledge of domiciliary care provision.
• Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.
• Domiciliary care experience.

The successful candidate will be joining a highly reputable and forward‑thinking organisation where your efforts will be recognised and rewarded.

£28,000 per annum plus additional on call payments, holidays of up to 31 days per year, performance‑related bonus, pension & life insurance, access to a whole host of discounts and benefits, and a fantastic career development opportunity.

If this opportunity is of interest to you, we'd love to hear from you! Please apply now as a Care Coordinator in Norwich.

Hales Home Care, a division of the Hales Group, provide person‑centred care to a diverse range of customers ensuring they can remain within the comfort of their own home while continuing to live safely and independently.

The nature of this role means that you must have the right to work in the UK. The position is subject to an enhanced DBS check and suitable references. If you feel you have the relevant skills and experience to succeed in this position, please apply with your current CV. Why work through Hales Group? All our Consultants are committed and qualified in what they do and have been operating in Lowestoft for many years. We treat candidates as our customers and try to find the right job solution for you.

Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch.