Home Warranty Care Coordinator – Annual Bonus

Fawkes & Reece London; Stonehill Green; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing developer in Stonehill Green is looking for a Customer Care Coordinator to enhance customer satisfaction during the defect period. This role involves managing communications with homeowners, coordinating remedial works, and maintaining accurate records of customer interactions. Ideal candidates will have experience in customer service within the housing sector, excellent communication skills, and the ability to multitask in a fast-paced environment. Competitive salary and bonus scheme offered.

Benefits

Competitive salary

Annual bonus scheme up to 10% of basic salary

Opportunity to work with a leading housebuilder

Qualifications

• Experience within the Customer Care/service team with house building or social housing companies.
• Track record of achieving high customer satisfaction.
• Good multitasking and organizational skills.

Responsibilities

• Deliver a professional, front facing service to customers.
• Manage customer concerns through phone and written communication.
• Coordinate remedial works and appoint contractors as needed.
• Update plot files and communicate with involved parties.
• Keep data systems updated and report on defect counts.

Skills

Customer service experience

Time management

Pro-active approach

Communication skills

IT literacy

Job description

A leading housing developer in Stonehill Green is looking for a Customer Care Coordinator to enhance customer satisfaction during the defect period. This role involves managing communications with homeowners, coordinating remedial works, and maintaining accurate records of customer interactions. Ideal candidates will have experience in customer service within the housing sector, excellent communication skills, and the ability to multitask in a fast-paced environment. Competitive salary and bonus scheme offered.