Operations Analyst à United States

Kingsley Specialist Services has established an outstanding reputation nationally, among both social services professionals and residents’ families, for delivering innovative, person-centred support to adults with learning disabilities, particularly those who may have complex needs.

Staff at our six services in Norfolk, Suffolk and Cambridgeshire are proud to be part of the Kingsley Healthcare Group Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked – for the ninth year running! - among the top 20 large UK care home groups (carehome.co.uk) for our exceptional care.

Being part of a trusted national care provider gives our Kingsley Specialist Services team the assurance that they will receive all the training and support they need to deliver outstanding care to our clients.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values-driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people-first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward-thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

We are looking for a dedicated individual, passionate for delivering high quality, person centred care for our new Homecare branch in Sudbury.

This is a new venture for Kingsley Home Care and the exciting role sees the Care Co-ordinator act as first point of contact for clients and staff, provide care in the community and work closely with the Branch Manager and integrated care services to ensure a smooth delivery of services.

This is a full-time, 40-hour-per-week role with on-call responsibilities. Primarily community-based, the position will include office-based work as the branch expands.

Starting salary: £28,000, increasing to £30,000 upon successful completion of the probation period

Reports to: Branch Manager

• Develop and implement person-centred care plans, ensuring regular reviews and updates.
• Shadowing new carers, provide ongoing support and complete competency checks.
• Provide Care in the community.
• Act as first point of call for clients and carers.
• Report regularly to the Homecare Branch Manager.
• Maintain dignity and standards of service users and their homes.
• Work as part of an efficient team to ensure smooth running of the service
• Continue professional development through attending and contributing to training, meetings, and supervisions.
• Comply with Kingsley Home Care Services Health & Safety policy and procedures.
• Represent Kingsley Home Care Services professionally and positively at all times.
• Maintain confidentiality regarding all issues and information relating to service users.
• Support service users’ personal development regarding independence, skills, rights, and choices.
• Efficiently manage staff rotas, ensuring timely distribution and accessibility.
• Train, assess, and ensure that medication is administered and managed effectively and safely by staff.
• Meet with service users to ensure that their care meets their needs as per their individual care plan.
• Fulfil on-call responsibilities as required.

• Two years’ experience of working in a care setting with vulnerable people
• Willing to undertake NVQ or further training as needed
• Ability to show empathy, understanding and experience of the needs of the service user
• Well-developed time management skills, with the ability to work under pressure
• Ability to make balanced, clear and timely decisions
• Taking a pro-active approach to consulting and involving others in decision making process as appropriate
• Undertaking all mandatory training
• Undertaking training in specialist subjects
• Understanding of and clear commitment to equal opportunities
• Understanding of and clear commitment to health and safety practices

• By joining our team as a Domiciliary Care Coordinator, you can expect:
• The satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We believe that the happiness of our staff improves the service we provide to our residents.
• Ample opportunities to learn and develop your skills, with access to training and development programs.
• A supportive work environment with established procedures and processes to ensure your success.