Care Coordinator

London Care Limited; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent care service provider in the United Kingdom is looking for a Care Coordinator to manage weekly care visits and support Care Professionals through active engagement and training. The ideal candidate will have previous experience in a similar role, showcasing excellent attention to detail and communication skills. This role offers career growth opportunities and recognition for outstanding contributions within the care sector, fostering a supportive and nurturing environment.

Benefits

Career Growth

Access to top experts

Recognition through awards

Qualifications

• Previous Care Coordinator experience is essential.
• Excellent attention to detail is required.
• Self-motivated and responsible.

Responsibilities

• Schedule weekly care visits for clients.
• Maintain close contact with Care Professionals.
• Escalate care delivery concerns promptly.
• Monitor visit timings and durations.
• Code canceled hours accurately.

Skills

Attention to detail

Time management

Communication skills

Problem-solving

Organizational skills

Education

NVQ / QCF Care at Level 3

Job description

Job Description

What you’ll do

Rota Management

• Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals.
• Deploy new Care Professionals to clients within two weeks of hire.
• Create and manage monthly rotas in advance to minimize agency use and provide clear communication.
• Ensure rota changes are communicated by Thursday of the prior week.
• Manage guaranteed hours contracts to prevent unnecessary top-up payments.
• Oversee annual leave requests to maintain service continuity.

Recruitment & Engagement

• Maintain close contact with Care Professionals through calls and regular meetings.
• Schedule refresher training to meet CQC and contractual requirements.
• Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth.

Reporting

• Escalate care delivery concerns to the Business Manager and Clinical Care Manager.
• Monitor ECM to track visit timings and durations, addressing any issues.
• Accurately code canceled hours and maintain digital records for invoicing compliance.
• Report Care Professional absences for absence management.
• Provide thorough handovers for the Out of Hours team.
• Ensure shift reconciliation for accurate payroll processing.

What We Offer :

• Career Growth : Leadership opportunities with a trusted sector leader.
• Support : Access to top experts and innovative systems.
• Recognition : “Extraordinary Care Awards”—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month.

Qualifications

Essential

• Previous Care Coordinator experience
• Excellent attention to detail
• Excellent time management and communication skills
• A true problem solver and able to think outside of the box
• Self‑motivated, responsible and able to act on your initiative.
• To be organised and flexible

Desirable

• NVQ / QCF Care at Level 3 or be willing to work towards this qualification
• Be prepared to undertake other training that would benefit you in the role.

Who We Are :

At CCH Group, our vision is to be the best place to work in care. Our mission is to ensure no one in need of care feels forgotten or alone. We nurture our people, elevate their roles, and transform lives together.

Our Values :

• COMMUNITY : Stronger together, building a thriving culture.
• COURAGE : Boldly shaping a better future.
• HEART : Passionate and dedicated—what we do matters.

Ready to Make a Difference?

Apply today and help transform lives in your community.

CCH Group is an Equal Opportunities Employer and a proud member of the Home Care Association, adhering to their Code of Practice.