Online jobs in United Kingdom

Information Hub Assistant

Closing Date: 12/10/2025

Location: Leeds

Salary: £23,810 - £24,960

Our client is one of the largest film schools in Europe, running undergraduate and postgraduate programmes across their London, Leeds and Berlin campuses as well as a portfolio of non-accredited courses. Their mission is to inspire a new generation of creative screen professionals, and their educational philosophy is defined by the unique and multiple ways in which they bring education and industry together through pedagogy, production and partnerships.

• Greet students, staff, and guests at the Campus Information Hub desk, creating a warm and professional first impression.
• Maintain a clean, organised, and well-presented reception area.
• Issue and monitor ID cards for students, staff, and visitors, and maintain accurate visitor records.
• Respond to enquiries in person, by phone, and via email, triaging effectively and directing them to appropriate resources.
• Liaise with campus departments to ensure the Information Hub remains a reliable and up-to-date resource.
• Support administrative teams with a range of tasks, including typing letters, managing student forms, booking auditions, and handling post.
• Monitor and authorise student absences via online forms.
• Maintain the telephone system and report any issues.
• Keep the storage room behind the Information Hub desk tidy and organised.
• Assist with general office duties to support the Information Hub Supervisor and wider administrative processes.

• A good level of general education, including English and Mathematics.
• Previous experience in a customer service and/or administrative role.
• Excellent telephone manner and ability to manage high call volumes.
• Strong time keeping, organisational, and prioritisation skills.
• Professional personal presentation and communication skills.
• Friendly, empathetic attitude with a proactive approach to student support.
• Ability to work independently and collaboratively within a team.
• Computer literacy, accuracy, and attention to detail.
• Ability to remain calm and composed under pressure.

The successful candidate will be employed by our client based in Leeds.

In addition to joining a committed and dedicated team, you will have access to:

• 25 days holiday per year (FTE)
• SMART pension
• A comprehensive benefits package

They continually strive to create a culture of inclusivity so that they truly represent their diverse communities. They particularly welcome applications from people of colour who are underrepresented in their organisation.

They are committed to promoting the safety and welfare of their students therefore, all successful applicants are required to complete a basic DBS disclosure. Depending on the role, you may be required to complete an enhanced check / enhanced check with barred list if required by statute and internal policy.

Interested in this opportunity, click apply and complete your application.