Nurse Manager à Grande-Bretagne

Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?We’re HCRG Care Group! And we’re recruiting Care Coordinators to work as part of our Multi-disciplinary Team!As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.Are you looking for an exciting new opportunity that provides a challenging but rewarding role at the heart of one of our key services in Lancashire?We’re HCRG Care Group! And we’re recruiting Care Coordinators to work as part of our Multi-disciplinary Team!As a Care Coordinator you will play a vital role as first point of contact for patients and care professionals into our Healthy Young People and Family Services in Lancashire! Dealing with varied and exciting challenges, your excellent customer service skills and experience will be instrumental in ensuring they get the help and support they need.This is a full-time role working 37.5 hours per week, Monday - Friday 9-5For convenience, you’ll be working remotely, although the initial first four weeks in the office to train and then weekly rotation into the office.Package DescriptionYou will feel valued as a Care Coordinator within HCRG Care Group, receiving access to exclusive rewards and benefits including:£23,875 FTE with group pensionFree tea, coffee and milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our ‘Outstanding’ learning and development team, The Learning EnterpriseAn open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year The pride of working for an organisation committed to the highest clinical and quality standards: with the majority of our rated services holding “good” or “outstanding” ratings from the Care Quality CommissionMain ResponsibilitiesAs a care coordinator you will:Support clinical teams by booking and scheduling routine clinic activity based on rules and protocols and signposting other activity to the relevant services within required timescalesAnswer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed responsePrepare referral documentation and input details or form in appropriate client or patient database.Carry out call backs to referrers where necessary to ensure appropriate information is obtained to ensure a high-quality referralUpdating clinical systems and clinic templates with demographic information and expected dates of birthThe Ideal CandidateThe essential qualities we are looking for in our applicants are:Excellent interpersonal and communication skills, both verbal and written, with the ability to communicate with a range of people on a day-to-day basis.Administrative experience in a busy, customer facing environment.Resilient to be able to deal with challenging situations.Methodical and organisedIf you feel that you meet the above qualities, then we would love to have you on our team!About The CompanyWe change lives by transforming health and care.Established in 2006 we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.