Music jobs in United Kingdom

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Hospitality is at the core of what we do and who
we are. It’s more than just a job; it’s a path to a career in our industry.
Many of us at NoMad have grown from within these walls and we pride ourselves
on providing these opportunities. We thrive to achieve our vision to be a
thriving hotel combining the best of New York hospitality with London charm.
Our values connect us; our behaviours guide us; and our non-negotiables drive
us.

Welcome to NoMad London

Reporting directly to the Front of House Manager, the Guest Relations Manager is an integral part to Front of House operations. Liaising closely with all hotel departments, the Guest Relations Manager will both lead and inspire others, to ensure the delivery of timeless and authentic service. With the desire to learn and develop while lending their innate ability to coach others, the Guest Relations Manager will take lead on representing NoMad London positively to all internal and external stake holders.

EXPECTATIONS

The Guest Relations Manager is expected to:

• Be a positive ambassador of The NoMad throughout your professional
  career with us.
• Always adhere to company policies and procedures, including but not
  exclusive of; H&S policies, HR policies; employee handbook.
• To role model The NoMad values and bringing them to life through every
  interaction.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Guest
Relations Manager are summarised below, the list is not exhaustive:

• Build relationships with guests through
  active lobby presence, pre and post stay communications and supporting
  front office operations.
• Coordinating arrival experience for high
  profile guests ensuring excellent level of service.
• Managing the Guest Relations mobile,
  ensuring it is covered 24 hours a day for high profile guests.
• Managing the Guest Relations inbox.
• Be creative in finding out of the box
  solutions to wow guests.
• Act as a role model for service standards
  and detail, encouraging the team to update guest’s profiles with
  preferences and dislikes.
• Work closely with Food and Beverage Guest
  Relations Manager, involving weekly catch ups, feedback meetings, arrival
  meetings and various joint projects.
• Attend morning operations meetings and arrivals
  meetings.
• Work with other managers within the
  business to ensure the smooth flow of communication between all
  departments to enhance levels of guest service.
• To continuously review the guest
  experience level to ensure it is of the highest standards and see where
  improvements can be made.
• To provide support and cover to the Duty
  Manager if needed.
• Logging guest issues and updating their
  profiles where necessary.
• To assist with handling guest complaints
  and feedback in a timely manner, reporting to relevant managers when
  applicable.
• Respond to online guest reviews and
  Tabitha inbox.
• Manage guest amenities with an
  imagination, creativity and elegance.
• Ensuring guests’ profiles on Opera
  reflect the correct amenities sent to the guest.
• Setting up in-room amenities for SA
  arrivals or any special occasions upon request of the guest.
• Manage amenities budget for Front Office,
  involving placing orders, tracking expenditure and monthly reports.
• To help create a positive, encouraging
  and fun place to work for our team and each other.
• Highlight to Front Office Manager
  individual and team performance to recognise and reward, as well as learn
  and improve.
• Introduce trainings and mentoring to
  Front Office teams to ensure the highest service standards all in
  alignment with the NoMad brand.
• Ensure that all health and safety
  standards are upheld by both staff and guests.
• Ensure the ‘scene is set’ in alignment
  with NoMad brand focusing on music and lighting levels.

WHAT WE OFFER

• Pension Scheme
• Complimentary family meal and quality coffee/hot drinks whilst on duty
• Growing team with great training and progression opportunity
• Paid break and annual leave
• Good work/life balance
• Wagestream
• Your birthday off (paid) after one year of service
• Hotel discount
• Private Health Care
• Experience Stay - Breakfast included
• 5 days of paid sick leave for every rolling 12 months
• Additional holiday for each completed year of service

Please note whilst we wish we could respond to all applicants, only those shortlisted will be contacted.