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Debt Recovery Assistant
Job summary
A public service organization in the UK is seeking a Debt Recovery Assistant to support the Debt Recovery Officer in managing overdue debts. Responsibilities include financial system control, customer communication, and liaising with agencies. Candidates should have relevant experience and skills in debt management, particularly in a Local Government context, with strong communication and numeracy skills. This role offers a collaborative work environment with a focus on compliance.
Qualifications
- Previous experience in a Local Government environment or similar.
- Minimum 1 year in Debt Management/Recovery.
- Accounts receivable experience within a large organization.
Responsibilities
- Assist in control and reconciliation of financial systems.
- Provide advice and assistance to colleagues.
- Pursue recovery of debts following agreed procedures.
- Respond to customer enquiries and negotiate repayment arrangements.
- Liaise with external debt collection agencies.
- Administer and monitor Direct Debit arrangements.
Skills
Tools
To assist the Debt Recovery Officer in the collection of outstanding debts across Local Taxation, Housing Benefit Overpayments, and Sundry Debt Recovery. The role ensures compliance with the Corporate Debt Policy and supports effective debt management processes.
- Assist with the control and reconciliation of financial systems.
- Provide advice, assistance, and training to colleagues as required.
- Pursue recovery of debts in line with agreed procedures and policies.
- Respond to customer enquiries via email, phone, and in person, negotiating appropriate repayment arrangements.
- Liaise with external debt collection agencies and manage processes such as Attachment of Earnings.
- Administer and monitor Direct Debit arrangements.
- Previous experience in a Local Government environment or similar.
- Minimum 1 year in Debt Management/Recovery.
- Accounts receivable experience within a large, multi-functional organisation.
- Working knowledge of ACADEMY systems.
- Experience dealing with Debt Recovery Agents/Solicitors.
- Excellent written and verbal communication skills.
- Ability to work under pressure and meet tight deadlines.
- Strong numeracy and proficiency in spreadsheets (Excel).
- Ability to handle difficult or irate customers professionally.
- Knowledge of Local Taxation and Housing Benefit Overpayments.
- Familiarity with Corporate Debt Policy and related procedures.
- 1 day a week in the office.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.