Maintenance à Grande-Bretagne

Artemis Human Capital is delighted to be working in partnership with a local utilities provider in Belfast to recruit an experienced Operations Manager. Our client has built a strong reputation for delivering reliable, high-quality services across both domestic and commercial markets, with a clear focus on customer satisfaction and operational excellence.

This is a pivotal position within the business, responsible for driving efficiency, leading a talented team (admin & helpdesk), and ensuring seamless service delivery. The successful candidate will bring a proactive approach to operations management, with strong leadership skills and the ability to oversee projects from planning through to completion, all while maintaining the highest standards of safety, quality, and compliance.

Operational Leadership

• Provide strategic direction to the operations team, ensuring alignment with company goals.

• Design and implement effective processes to maximise efficiency and service quality.

• Track and analyse KPIs to measure performance, implementing improvements where required.

• Foster a culture of teamwork, innovation, and continuous improvement.

Project Management

• Lead the planning, delivery, and completion of servicing and maintenance projects on time and within budget.

• Collaborate with managers, engineers, and helpdesk staff to allocate resources effectively.

• Manage subcontractor performance to ensure quality and cost efficiency.

Client Management

• Act as the main point of contact for clients, providing exceptional service and issue resolution.

• Host regular client meetings to review progress and ensure satisfaction.

• Identify opportunities for additional services to support client needs.

Team Development

• Lead, mentor, and support helpdesk staff, setting clear expectations and driving performance.

• Deliver constructive feedback and support professional development.

• Promote a safe, inclusive, and compliant working environment.

Quality, Compliance & Resources

• Ensure compliance with industry standards and regulations.

• Oversee resource planning and procurement of materials, labour, and equipment.

• Produce regular operational reports for the Director and maintain accurate records.

• Minimum 3 years’ experience managing operations within a construction-related service business.

• At least 3 years’ experience in people management.

• Strong background in contract administration for term service contracts.

• Experience with social housing maintenance contracts (desirable).

• Proficiency in Microsoft Office.

For further details or a confidential discussion, please contact Nicky Strutt at Artemis Human Capital.