Jobs in Wigan, United Kingdom

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Help strengthen your team as our 24*7 NOC Engineer onsite at our Belfast NOC. Working 2 set of day shifts, so 4 days on (7am to 7pm), 4 days off, then 4 days on again, 4 days off and then do 2 set of night shifts so 4 nights on (7pm to 7am), 4 nights off, 4 nights on again, 4 nights off.

Capita TechOps – 24/7 Network Operations Centre (NOC) Engineer.

Capita TechOps is seeking a skilled and customer-focused IT/Network Engineer to join our dynamic Operations Centre team. Based in Belfast, you’ll be part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast‑paced environments and enjoy solving technical challenges while delivering excellent customer service—this role is for you.

• Log and manage faults/service requests via Remedy, resolving over 95% at first touch.
• Maintain accurate shift handovers and keep support tickets up to date.
• Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems.
• Support field engineers with remote configurations and link checks.
• Monitor network health using SolarWinds.

• Proven experience in IT Helpdesk or NOC environments.
• Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
• Background in enterprise network support; CCNA certification or equivalent experience, Windows OS and server support.
• Familiarity with ITIL service environments and SLA adherence.
• Excellent communication and customer service skills.
• Eligible for Security Clearance.

• Shift allowance.
• 23 days annual leave (rising to 27 days with time) with opportunity to buy more leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Access to our Employee Network Groups, which represent every strand of and allow colleagues to connect and learn from each other on an open, inclusive platform.
• Company matched pension, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave and plenty more.

Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita’s 35,000 colleagues support primarily UK and European clients with people‑based services underpinned by market‑leading technology.

We’re a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.

6bn, Capita’s areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions.

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