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Merchant Onboarding Manager in England
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Merchant Onboarding Manager in England
Job summary
A financial technology company seeks a Merchant Onboarding Manager to enhance customer onboarding processes and support sales teams in a remote role with occasional travel to London. Ideal candidates have a strong background in payments, excellent interpersonal skills, and the ability to thrive in a fast-paced environment. This role involves managing client onboarding processes and developing strategies for operational efficiency.
Qualifications
- Strong background in customer onboarding and sales support in a payments environment.
- Ability to work in a high-growth, rapid-change setting.
- Highly organized and proactive, with excellent communication skills.
Responsibilities
- Improve existing processes for customer onboarding.
- Support sales teams through communication and training.
- Monitor key metrics for onboarding team performance.
- Manage full onboarding processes for clients.
- Develop strategies for optimizing working practices.
Skills
Merchant Onboarding Manager
Remote / work from home, with some travel to London office
Permanent
Salary: £45,000 - £50,000 Per Annum (+ bonus & benefits)
The company: A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.
- Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
- Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
- Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency.
- Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
- Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively.
- Strong background in customer onboarding & sales support, within a payments environment, will be key to your success.
- Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
- Ability to forecast workloads & plan for change.
- People management experience is a plus but not essential.
- You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.
- Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
- Utilise your experience of onboarding policies and processes to ensure resolve issues, concerns, or escalations.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.