Customer Operations Manager in Cambridgeshire

www.cardandpaymentjobs.com; Cambridgeshire and Peterborough; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading fintech firm in the UK is looking for a Customer Operations Manager. This role centers on delivering excellent customer service, managing customer relationships, and supporting business development. The ideal candidate has a strong attention to detail and experience in the payments industry. You will collaborate with various teams to improve the customer experience and assist with product launches. This position offers a dynamic work environment.

Qualifications

• Experience in travel, e-commerce, or B2B payments is desired.
• Strong attention to detail and accuracy.
• Excellent communication skills in English, both written and spoken.

Responsibilities

• Handle inbound and outbound customer queries.
• Work closely with internal departments including Compliance, Finance, and Product & Technology.
• Assist with new product launches, including UAT.

Skills

Customer first mentality

Attention to detail

Excellent communication skills in English

B2B payments experience

Job description

Customer Operations Manager

customer success, customer relations, customer relationships, customer operations

Our fast paced, high growth fintech client offers a range of payments services and are seeking a confident, charismatic go-getter who loves getting stuff done!

You will thrive as Customer Operations Manager if you are enthusiastic, proactive and highly skilled at getting internal stakeholders to prioritise client requests.

Reporting to the COO, you will be a focal point of contact for the business and clients.

As a Customer Relationship Manager, you will be a customer champion acting as their primary point of contact. Alongside the rest of the Operations team, and your colleagues throughout the business, you will be helping to onboard customers, supporting them in their daily operations, and continually seeking to improve the customer experience.

Working closely with the Commercial team, you will assist with business development opportunities, undertake regular customer review meetings and provide a two-way conduit for customers change requirements, and new product development opportunities.

Day to day

• Deal with inbound and outbound customer queries
• Work closely with internal departments including Compliance, Finance, and Product & Technology
• Work with the Integration and Technical support teams to ensure customer technical queries are prioritised and expectations are managed
• Work with the Operations teams to ensure prompt compilation and submission of regular, scheduled reports to Schemes and/or Providers
• Assist with new product launches, including UAT and input into product marketing material
• Identify and develop new business development opportunities
• Use data to accurately measure and report KPIs
• Attend relevant company or industry events to increase brand awareness, win new customers and maximise sales conversion globally as one team

What you'll need to be successful in the role

• A customer first mentality.
• Travel, e-commerce, or B2B payments experience desired
• A strong attention to detail and accuracy.
• Excellent communication skills in English, both written and spoken. French would be desirable
• The capacity to thrive in a remote, decentralized, but coordinated environment