Overview
Merchant Onboarding Manager
Remote / work from home, with some travel to London office
Permanent
Salary: £45,000 - £50,000 Per Annum (+ bonus & benefits)
The company: A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.
Responsibilities
- Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
- Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
- Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency.
- Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
- Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively.
Qualifications
- Strong background in customer onboarding & sales support, within a payments environment, will be key to your success.
- Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
- Ability to forecast workloads & plan for change.
- People management experience is a plus but not essential.
- You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.
- Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
- Utilise your experience of onboarding policies and processes to ensure resolve issues, concerns, or escalations.