Merchant Onboarding Manager in England

Payments Recruitment; England; Remote; GBP 45,000 - 50,000; Full time

Job summary

A financial technology company seeks a Merchant Onboarding Manager to enhance customer onboarding processes and support sales teams in a remote role with occasional travel to London. Ideal candidates have a strong background in payments, excellent interpersonal skills, and the ability to thrive in a fast-paced environment. This role involves managing client onboarding processes and developing strategies for operational efficiency.

Qualifications

• Strong background in customer onboarding and sales support in a payments environment.
• Ability to work in a high-growth, rapid-change setting.
• Highly organized and proactive, with excellent communication skills.

Responsibilities

• Improve existing processes for customer onboarding.
• Support sales teams through communication and training.
• Monitor key metrics for onboarding team performance.
• Manage full onboarding processes for clients.
• Develop strategies for optimizing working practices.

Skills

Customer onboarding expertise

Interpersonal skills

Workload forecasting

Organization

Communication skills

Job description

Overview

Merchant Onboarding Manager
Remote / work from home, with some travel to London office
Permanent
Salary: £45,000 - £50,000 Per Annum (+ bonus & benefits)

The company: A high growth scale up within the financial technology sector, our client is a payments business with exceptional ambitions to increase market share across the landscape. With substantial VC backing and an exceptional leadership team, it represents a fantastic place to develop high potential people to achieve their career goals.

Responsibilities

• Improve & unify existing processes and create new processes for successful & compliant customer onboarding.
• Support sales teams by ensuring best practice in relation to sales processes, working closely with the Head of Sales and Regional Sales Leaders, through communication & training.
• Proactively monitor and respond to key metrics, in order to ensure that the Onboarding & Support team is performing at optimum levels and maximising effectiveness and efficiency.
• Manage the full onboarding process of clients and partners, including AML, KYC and account setup processes, working at scale & pace to ensure success.
• Develop strategies for optimisation of working practices, enabling the company to continue to scale and grow effectively.

Qualifications

• Strong background in customer onboarding & sales support, within a payments environment, will be key to your success.
• Strong interpersonal skills, with the ability to work well in a rapidly changing, high-growth environment – confident, motivated & dynamic.
• Ability to forecast workloads & plan for change.
• People management experience is a plus but not essential.
• You will be highly organised, pro-active, and have a can-do approach to getting the job done, with great communication skills to all audiences.
• Act as a bridge between the senior leadership teams, operational teams, and commercial teams to ensure success in all aspects of customer onboarding.
• Utilise your experience of onboarding policies and processes to ensure resolve issues, concerns, or escalations.