Jobs in Norwich, United States

Infrastructure Support Specialist

Annual Salary: £55,000-£60,000

Location: Remote

Job Type: Perm - Fulltime

We are seeking an experienced Infrastructure focused candidate with Azure and On-Prem experience. This role is crucial for maintaining the operational integrity of our IT systems and requires a proactive approach to system maintenance, monitoring, and improvement.

• Support and maintain the infrastructure around the Azure-based Pension Administration system.
• Monitor server performance, ensure all servers are patched, and conduct monthly patching.
• Perform maintenance on all virtual servers, set up maintenance plans, and engage in proactive monitoring.
• Keep the CMDB database up-to-date and manage the capacity planning spreadsheet.
• Ensure robust data backup processes are in place and monitor certificate expiry and updates.
• Support business-critical applications and manage networking components including SD-WAN, switches, routers, and firewalls.
• Design, support, and monitor the Azure environment, including Office 365, SharePoint Online, and other cloud services.
• Manage mail flow, DRaaS, and BaaS with third-party services and ensure compliance with data protection and recovery tests.
• Scripting tasks using PowerShell/Terraform to automate and enhance system processes.

• Strong experience with SQL databases and Microsoft Windows environments.
• Proficiency in virtualisation with Hyper-V and a solid understanding of Azure, Office 365, and Intune.
• Experience with authentication protocols and a strong foundation in network and system security.
• Excellent problem-solving skills, with the ability to think on your feet and provide innovative solutions.
• Good communication skills, well-presented, and a team-oriented approach.
• A passion for technology and a desire to grow into a mature infrastructure role.
• Availability for on-call duties as part of a team rota and flexibility for out-of-hours work for regular maintenance.

• IT qualifications such as National Diploma, HND, degree in IT, or certifications like Azure, MCP/MCSA/MCSE, or CCNA.
• Experience with Active Directory, DNS, DHCP, and certificate management.
• Familiarity with backup technologies, virtual machine management, and maintaining server hardware.