Jobs in Norwich, United Kingdom

Customer Success Manager | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK&I-based Customer Success Manager to join our Customer Success team, so that we can ensure our customers maximize value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organizations deliver safer care and achieve their strategic goals.

• Build and maintain trusted, long-term customer relationships to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

• Significant experience in Customer Success, Account Management, or SaaS leadership, ideally with enterprise or mid-market clients.
• Proven success in managing customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Expertise in change management, supporting clients through process or platform transitions.
• Strong ability to analyze data and translate insights into actionable strategies.
• Proficiency with customer success platforms, CRM systems, analytics tools, and productivity software.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Sincere interest in improving healthcare outcomes through technology.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, retirement plan, paid time off, and paid holidays.

RLDatix is an equal opportunity employer and is committed to ensuring a fair and consistent recruitment process in accordance with UK law, including the Equality Act 2010. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.

All offers of employment are subject to the successful completion of background checks. Any personal data provided in your application will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By submitting your application, you consent to the processing of your personal data for recruitment purposes.