Dynamics NAV / BC Support Consultant - Remote

Zenith Training; Remote; GBP 38,000 - 45,000; Full time

Job summary

A leading Microsoft Partner is looking for an experienced Dynamics NAV/BC Support Consultant to join their growing team. The successful candidate will address support queries through various channels, manage cases to meet SLA targets, and deliver consultancy for ISV installations. Ideal applicants should possess strong experience with Microsoft Dynamics NAV/BC and excellent communication skills. The role offers a competitive salary of up to £45k per annum along with an excellent benefits package including a company bonus scheme, healthcare, and enhanced annual leave.

Benefits

25 days annual leave + public holidays

Company bonus scheme

Life assurance (4x salary)

Contributory pension scheme

Healthcare and cash plan

Electric vehicle salary sacrifice scheme

Cycle to work scheme

Paid CSR days

Enhanced maternity/paternity pay

Employee recognition and long-service rewards

Qualifications

• Strong experience with Microsoft Dynamics NAV/BC is essential.
• Background in a Microsoft Partner environment is preferred.
• Ability to analyse issues, identify root causes, and deliver outcomes.

Responsibilities

• Respond to and resolve NAV/BC support queries via phone, email, and remote access.
• Manage and prioritise support cases to meet SLA targets.
• Deliver consultancy for ISV installs (Jet/Continia) and manage CaaS Wave Releases.

Skills

Microsoft Dynamics NAV/BC

Excellent communication skills

Customer-focused approach

Problem analysis and solution delivery

Education

MB-800 certification

Tools

Microsoft SQL Server

Jet Reports

Continia solutions

Job description

Location: UK (Home Based)

Salary: Up to £45k per annum + Excellent Benefits

About the Role

Are you an experienced Dynamics NAV/BC Support Consultant looking for your next challenge? We are working with a leading Microsoft Partner to recruit a talented individual to join their growing team. This is an exciting opportunity to work with a business that is passionate about delivering exceptional service and investing in its people.

Key Responsibilities

• Respond to and resolve NAV/BC support queries via phone, email, and remote access.
• Manage and prioritise support cases to meet SLA targets.
• Analyse problems, investigate data, and propose solutions.
• Attend project handover meetings to ensure smooth transitions to support.
• Deliver consultancy for ISV installs (Jet/Continia) and manage CaaS Wave Releases.
• Promote best practices and continuous improvement within the team.

Skills & Experience

• Strong experience with Microsoft Dynamics NAV/BC (essential).
• MB-800 certification (advantageous).
• Background in a Microsoft Partner environment preferred.
• Experience implementing Jet Reports and Continia solutions.
• Familiarity with ISVs such as Spindle, Dime Scheduler, Zetadocs.
• Knowledge of Microsoft SQL Server and maintenance plans.
• Excellent communication skills and customer-focused approach.
• Ability to analyse issues, identify root causes, and deliver outcomes.

Benefits

• 25 days annual leave + public holidays (increasing with service).
• Company bonus scheme.
• Life assurance (4x salary).
• Contributory pension scheme.
• Healthcare and cash plan.
• Electric vehicle salary sacrifice scheme.
• Cycle to work scheme.
• Paid CSR days.
• Enhanced maternity/paternity pay.
• Employee recognition and long-service rewards.