Jobs in Cambridge, United Kingdom

Salary: £27,500 - £28,700 per annum
Contract type: Full-time, Permanent
Location: Remote work

Through education, people can transform their lives and reach career goals. learndirect has been empowering individuals to reach the height of their potential for many years, with a forward-thinking digital approach.

As the UK’s leading, B accredited, online learning provider, we have helped millions of learners gain qualifications that have led to exciting careers. Our work is to empower, inspire, and transform lives through flexible education made accessible to all.

From Access to Higher Education Diplomas and GCSEs to accredited dental nursing qualifications, we offer education to individuals from all backgrounds and at any stage of their life and career.

Through partnerships with industry-leading providers in multiple sectors, learndirect has helped more than 4.5 million learners get the qualifications they need.

With rapid expansion well underway, you could become a part of the online solution to educational needs by driving continuous improvement of the customer journey.

The key purpose of the Student Support and Development Coordinator is to work closely with all dental learners and secure the absolute best outcomes for learners whilst meeting all NEBDN mandatory requirements. The core focus of this role is onboarding and progression across all students in the faculty, working with senior management to ensure the highest expectations of performance are matched with optimal learner journey, reducing cancellations, accelerating completion time, and increasing retention.

• Specify and implement learner segmentation and course progression in NEBDN required timelines.
• Act as the first contact point for learners, dental practices, dental hospitals, and dental groups.
• Act as the first contact point for dental nurses post enrolment to reassure NEBDN compliance.
• Work with the Dental Faculty team to communicate learner progress.
• Work with current and past students in developing dental nursing skills.
• Validate documentation according to GDC framework and NEBDN standards (SMA, CQC, GDC).
• Implement appropriate reporting system.
• Manage learner eligibility for dental programme including application forms and compliance checks.
• Manage learning systems, cohorts, and learner tracking.
• Manage NEBDN hub learner engagement.
• Maintain employer and patient engagement within NEBDN compliance.
• Conduct weekly job support sessions and onboard onto 12‑week programme.

• Liaise with senior management to map improvement strategy in line with GDC and NEBDN standards and manage delivery of learner progression.
• Gather, analyse, and present accurate learner information, meeting all data requirements (SMA, CQC, GDC).
• Create and implement robust quality assurance system analysing learner status and progression.
• Improve enrolment process and learner onboarding.
• Monitor learner timelines post 12 weeks or once employed.
• Implement mandatory communications with employers and patients.
• Develop and report on learner status.
• Contribute proactively to the Dental Faculty.
• Manage Hubspot and respond to learner queries in a timely manner.
• Communicate Dental Faculty vision and values effectively.
• Empower staff and students to excel in work, study, and achievement.
• Adhere to GDC, NEBDN, and GDPR requirements.
• Ensure all students progress through learning programmes.
• Build relationships with learners and employers.
• Help new students with course onboarding to reduce cancellations.

• 5+ years experience in dental field, understanding restrictions, GDC/CQC/NEBDN standards up to date with RQF requirements.
• Remote working experience.

• NEBDN Diploma in Dental Nursing or equivalent.
• Current GDC registration.

• Identify, support, and develop processes to continually build learner experience and support.

• Entrepreneurial nature.
• Credible presenter to students and practice managers and dental groups.
• Flexible to work from home or travel to meet students, practices, and colleague.

• Complete a funded course of your choice after your probation period.
• Excellent holiday allowance plus bank holidays and an extra birthday appreciation day.
• £50 Amazon thank you voucher for your birthday.
• Company pension scheme.
• Refer a friend scheme.
• Inclusive culture and positive working environment with staff social events.

We are an equal opportunity employer, always looking for the right talent based on merit for every position. learndirect believes passionately in including all employees equally in the learndirect culture and mission. We actively encourage diversity of thought and champion our talented individuals.