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D365 Business Central Support Lead
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D365 Business Central Support Lead
Job summary
A growing Dynamics partner is seeking a Support Lead in Leeds to oversee the customer support function and enhance the client experience in Dynamics 365 Business Central. The ideal candidate will manage support analysts, handle escalations, and collaborate with development teams. This role offers autonomy in improving support delivery and the opportunity to step into a leadership capacity while maintaining hands-on work with Business Central.
Qualifications
- Strong Business Central knowledge in Finance, Warehousing, or Supply Chain.
- Experience in a support, service desk, or success role at BC/NAV partner.
- Ability to communicate clearly with clients and act as a trusted advisor.
Responsibilities
- Lead day-to-day support function and oversee ticket flow.
- Act as senior escalation point for BC issues across various functions.
- Collaborate with development and consultancy teams for complex cases.
Skills
Support Lead – Dynamics 365 Business Central
Remote
Salary between 50-60k
(BC Partner Customer Experience + Functional Expertise)
I’m working with a growing Microsoft Dynamics 365 Business Central partner who are looking for a Support Lead to take ownership of their customer support function and ensure clients receive a first-class experience throughout their ERP journey.
This role suits someone who is both functional in BC and customer-focused, with the ability to manage support analysts, handle escalations, and build strong relationships with end-users.
Leading the day-to-day Support function and overseeing ticket flow, SLAs, and customer satisfaction
Acting as the senior escalation point for BC issues across finance, warehousing, supply chain, and integrations
Working closely with customers to understand their business processes and ensure ongoing smooth system usage
Owning customer experience : check‑ins, feedback loops, service reviews, and overall relationship management
Prioritising, delegating, and improving internal support processes
Supporting small enhancements, configuration, and basic functional changes in Business Central
Cross‑collaborating with development, consultancy, and project teams to resolve more complex cases
Strong Business Central functional experience (Finance, Warehousing, or Supply Chain ideally)
Previous experience in Support, Service Desk, or Customer Success within a BC / NAV partner
Someone who can communicate clearly with customers and act as a trusted advisor
Ability to coach / mentor junior support analysts
Understanding of integrations, extensions, and general BC technical landscapes
Proactive mindset and ownership of the customer journey
Work directly with an ambitious BC partner in a role with real impact on customer satisfaction and retention
Opportunity to step into a leadership role while staying hands‑on with Business Central
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.