Customer Service Advisor Work From Home

Back 2 Work Complete Training; Remote; GBP 24,000; Full time

Job summary

A leading training organization is looking for a Customer Service Advisor to work remotely. The role involves handling inbound calls for appointment management, with a salary of £23,809.50 per annum. Candidates should have strong communication skills and be comfortable working in a fast-paced environment. The position includes benefits like 28 days holiday, wellness programs, and career development opportunities, making it an attractive option for those seeking growth and work-life balance.

Benefits

28 days holiday

Lifestyle Benefits programme

Refer & Earn Scheme

Employee welfare support

Recognition awards

Opportunities for career development

Qualifications

• Comfortable handling inbound calls and managing appointment bookings.
• Efficient and accurate worker in a busy setting.
• Experience in customer service is preferred but not mandatory.

Responsibilities

• Handle inbound calls for appointment management.
• Book, re-schedule, and cancel appointments via a system.
• Provide empathetic support while respecting callers' needs.

Skills

Good communication

Comfortable in a fast-paced environment

Polite and professional telephone manner

Ability to empathize

Job description

We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,809.50 per annum.

Customer Service Advisor benefits :

• 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
• Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy.
• Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP! And £300 for your friend too!
• Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours / 365 days year and our Interactive Health and Wellbeing Hub
• Length of Service and monthly recognition awards
• Opportunities for career development and progression

Training is included to prepare you for this role.

Customer Service Advisor role :

You will handle inbound calls from the public requiring appointments following a referral. This will include booking, re-scheduling and cancelling appointments on a booking system. We are looking for good communicators, who are comfortable working in a fast-paced environment, with a high regard for efficiency and accuracy. You will have a polite and professional telephone manner, the ability to empathise with the caller whilst respecting and understanding their needs at all times.

Customer Service Advisor pay :

£23,809.50 per annum