A leading healthcare technology organization in Liverpool seeks an IT Service Desk professional to deliver 1st and 2nd line support. The ideal candidate will be experienced in handling customer communications, resolving incidents, and managing service desk activities efficiently. Skills in troubleshooting and a strong customer service orientation are essential. Experience in an NHS IT environment and relevant qualifications like MCP or MCSA are preferred. The role emphasizes proactive incident management and collaboration across teams.
Qualifikationen
Experience in an IT Service Desk role.
Substantial experience of using Microsoft Office applications.
Experience working in NHS IT department.
Aufgaben
Handle Service Desk telephone calls and record incidents.
Monitor communication routes to the Service Desk and update incidents.
Categorise and prioritise incidents and service requests.
Provide 1st line support and resolve incidents at first contact.
Kenntnisse
Communication of complex technical information
Customer service and telephone skills
Problem solving and logical troubleshooting
Advanced keyboard skills
Ausbildung
MCP (Microsoft Certified Professional)
Higher National Certificate or Diploma in IT
MCSA (Microsoft Certified Systems Administrator)
Tools
Microsoft Office applications
Jobbeschreibung
A leading healthcare technology organization in Liverpool seeks an IT Service Desk professional to deliver 1st and 2nd line support. The ideal candidate will be experienced in handling customer communications, resolving incidents, and managing service desk activities efficiently. Skills in troubleshooting and a strong customer service orientation are essential. Experience in an NHS IT environment and relevant qualifications like MCP or MCSA are preferred. The role emphasizes proactive incident management and collaboration across teams.
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