Assistant Domestic Manager

NHS; Liverpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent healthcare institution in England seeks an Assistant Domestic Manager to coordinate the wellbeing and absence of the domestic team. The role emphasizes sensitive handling of sickness reporting, liaising with various departments, and supporting managers in maintaining staffing levels. Candidates should have relevant qualifications and experience in domestic services management, preferably within a healthcare environment. Flexibility is essential due to occasional evening and weekend work required. This position is crucial in ensuring high standards of cleanliness in adherence to healthcare regulations.

Qualifications

• Experience of domestic services management is required.
• Experience of working as a cleaning operative within a non-healthcare environment is preferred.
• Experience of domestic services management within a healthcare environment is beneficial.

Responsibilities

• Be the first point of contact for sickness absence reporting within the Domestic Services team.
• Accurately record staff sickness absence in line with NHS policies.
• Monitor absence levels and identify patterns or areas of concern.
• Liaise with managers to ensure timely return-to-work meetings.
• Produce regular absence reports for the Domestic Services Manager.

Skills

Good written and verbal communication

Excellent IT skills

Time management

Education

HND or equivalent in relevant area

Supervisory or management qualification or equivalent

Job description

Assistant Domestic Manager

The closing date is 29 December 2025

PREVIOUS APPLICANTS ARE REQUESTED NOT TO REAPPLY

Liverpool University Hospitals are seeking to recruit an Assistant Domestic Manager for our Royal Liverpool Hospital site. The Domestic team at LUHFT make a difference, and we are looking for passionate and highly motivated people to join our busy team.

The post holder will be responsible for coordinating staff wellbeing and absence for the domestic team. This role involves being the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including payroll and occupational health. It also includes the creation and delivery of sickness reports.

The post holder will play a key role in supporting managers in managing sickness absence and ensuring appropriate staffing levels are maintained through roster coordination.

Experience within a healthcare environment would be beneficial. Due to the size and nature of the department, there may be occasional late finishes, and occasional weekend and bank holiday working. Flexibility is therefore essential.

The post is 37.5 hours per week, working Monday – Friday.

Main duties of the job

You will be a key member of the Domestics Management Team, working closely with managers in Estates and Facilities and the wider Trust to ensure that cleaning services are delivered in line with the National Standards of Healthcare Cleanliness 2025 and the Trust's required standards.

As Wellbeing and Absence Co‑ordinator you will be the central point of contact for staff reporting sickness, managing sensitive information, recording absence data, and liaising with various departments, including roster, payroll and occupational health. You will support the management of sickness absence and help maintain appropriate staffing levels.

You will provide administrative and clerical support, including word processing of correspondence and reports, updating and maintaining spreadsheets and databases, and using software packages. You will have excellent IT skills and the ability to create and maintain Excel spreadsheets.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of the NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities – from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award‑winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single‑site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100 % single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit their careers page.

Job responsibilities

Be the first point of contact for all sickness absence reporting within the Domestic Services team.

Accurately record staff sickness absence in line with NHS policies, procedures, and data protection requirements.

Monitor absence levels, maintain up‑to‑date records, and identify any patterns or areas of concern.

Liaise with Domestic Services Supervisors and Managers to ensure timely return‑to‑work meetings are arranged and documented.

Support line managers in applying the Trust’s sickness absence policy, including escalation when trigger points are reached.

Arrange occupational health referrals and support staff with access to wellbeing resources where appropriate.

Produce regular absence reports for the Domestic Services Manager and HR department and attend sickness and wellbeing meetings.

Maintain confidentiality and handle all information sensitively and professionally.

Communicate clearly and compassionately with staff who are off sick, providing advice on reporting procedures and return‑to‑work processes.

Carry out general administrative tasks in relation to the Domestic Department, such as filing, updating rotas, and coordinating cover where needed.

Carry out regular Supervisor 1‑1 meetings to assist in effective two‑way communication and to cascade the Trust’s aims and objectives to Supervisors and then to Domestic staff.

Ensure Health and Safety compliance, including conducting meetings and documentation of risk assessments and standard operating procedures.

Assist the Domestic Services Manager with the day‑to‑day management of the service.

Any other duties as required.

Person Specification

Qualifications

• HND or equivalent in relevant area
• Supervisory or management qualification or equivalent

Experience

• Experience of domestic services management
• Experience of working as a cleaning operative within a non‑healthcare environment
• Experience of domestic services management within a healthcare environment
• Experience of working as a Domestic cleaning assistant within a healthcare environment

Skills

• Good written and verbal communication
• Excellent IT skills and the ability to use IT to generate management information
• Time management

Knowledge

• Health & Safety
• C.O.S.H.H
• Financial management and budget control
• Technical knowledge of Domestic cleaning
• Infection Control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust