Community Maternity Administrator

NHS; Basingstoke; On-site; GBP 22,000 - 26,000; Full time

Job summary

A prominent healthcare provider in Basingstoke seeks a Community Maternity Administrator to ensure a quality booking service for maternity patients. The role involves organizing electronic diaries, managing appointments, and maintaining patient records. Candidates should have NVQ Level 3 or equivalent administrative experience and good IT skills. The trust offers opportunities for flexible working arrangements to support a work-life balance. This full-time position is critical for ensuring a high standard of care for patients.

Benefits

Flexible working patterns

Development opportunities

Qualifications

• Knowledge and experience of a wide range of administrative procedures.
• Proven implementation capability in administrative roles.
• Experience working within the NHS or public sector.

Responsibilities

• Provide a quality booking service for maternity women.
• Organise electronic diaries for community midwives.
• Manage appointments and patient records in compliance with Trust policies.

Skills

Previous administration experience

Good IT skills

Ability to prioritise workload

Ability to work collaboratively

Education

NVQ Level 3 or equivalent qualification

Tools

Microsoft Office

Hospital booking systems

Job description

Hampshire Hospitals NHS Foundation Trust

Community Maternity Administrator

The closing date is 29 December 2025

Role: Administrator for Maternity Community Team

Band 3 – 22.5 hours

You will work closely with a team of midwives and support workers within the community hub at Basingstoke Hospital. You will need to have good IT skills and be able to answer the telephone to patients. We are looking for someone with previous administration experience within an NHS organisation.

What we Offer

• Be part of a dynamic, professional and supportive team committed to providing high standards of care
• In-house opportunities to develop skills and knowledge within a supportive and friendly environment
• Your life outside HHFT is important and the Trust are happy to consider applications with flexible working patterns that cater to individual requirements; this can be discussed at interview

Main duties of the job

Job summary:

To provide a quality booking service for Maternity woman and ensure new booking referrals are correct and escalated to the correct team/midwife including out of area referrals. Organise electronic diaries for the Hampshire Hospital Community Midwives, managing appointments/attendance for different speciality/modality, managing capacity and taking proactive action where needed to ensure the Trust provides a positive patient experience and meets its contractual requirements.

Booking patient appointments in compliance with the Trust Access Policy, managing patient records as required ensuring the smooth operation of clinics/appointment.

The role holder will flex with the needs of the service providing a balance of reception, general administration and other duties commensurate with the banding of the post in order that our patients have a high quality experience as well as acting as an expert booking clerk.

To promote best practice, ensuring that patient appointments are delivered to the standard of service level as set by the Trust Access Policy, escalating issues or concerns as appropriate.

About us

Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through the governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached.

For further information please contact Lauren Brown on [e-mail]

Training & Qualifications

• NVQ Level 3 or equivalent qualification within administration or equivalent experience
• Training with basic IT systems including Microsoft office

Experience & Knowledge

• Knowledge and experience of a wide range of administrative procedures and proven implementation capability.
• Previous experience in an administrative role
• Experience of working within the medical, NHS or public sector.
• Computer and IT literate- Word Processing, Email/software - send/receive documents, use attachments. Ability to learn new hospital booking and other job-specific IT systems.
• Ability to prioritise workload to meet deadlines whilst maintaining accuracy and attention to detail
• Able to work collaboratively within a varied team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire Hospitals NHS Foundation Trust