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Senior Helpdesk Advisor
Job summary
A technology support firm is seeking a Senior Helpdesk Advisor for their 2nd line support team based in Morley. The role is full-time and permanent, offering a salary up to £34,000. Responsibilities include providing escalated support for Windows, Office 365, and networking issues. Candidates should have a minimum of 4 years management experience, strong technical skills in Microsoft 365, and excellent communication abilities. This position promotes career development within a supportive team environment.
Benefits
Qualifications
- 4+ years of experience in a management role.
- Strong knowledge of Microsoft Office 365 suite and services.
- Proficient in networking concepts such as VLANs, routing, and switching.
Responsibilities
- Provide 2nd line support for Windows and Office 365 systems.
- Troubleshoot network issues and support remote access tools.
- Log time accurately on support tickets.
Skills
ManpowerGroup Inc. are working with a client based in Morley that specialise within IT support and services. Our client is looking for a Senior Helpdesk Advisor within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking, Microsoft 365, SharePoint, and other IT systems. This is a hands‑on role ideal for someone with solid technical knowledge and great customer service skills.
Full Time Perm Position
Monday to Friday, Fully Office based
Hours: 8:45am-5:15pm
Location: Morley, Leeds
Salary: Up to £34,000
A supportive and collaborative team environment
Exposure to a wide range of technologies
Opportunities for training and career development
- Provide 2nd line support for Windows, Office 365, and other core systems
- Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs)
- Support remote access tools (RDP, VPN) and disaster recovery solutions
- Monitor system alerts and respond to tickets via the helpdesk platform
- Keep users informed on issue progress and planned outages
- Escalate complex issues to 3rd line or field engineers
- Log time accurately on support tickets
- Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune)
- Must have worked in an MSP environment
- Must have minimum 4 years experience in a management role
- Experience with Windows Server
- Good understanding of networking: VLANs, port forwarding, routing, switching
- Proficient in Microsoft Office apps
- Ability to troubleshoot and resolve technical issues quickly
- Excellent communication and time management skills
- Self‑motivated and able to work in a fast‑paced environment
If you are an expert within the technical support field, we want to hear from you! Apply now via Manpower or send your CV.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.